HelpCrunch Reviews & Product Details

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Emails deliverability rate could be quicker by a bit as we normally send out more than 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Talking to our customers in real-time, engaging them with our email campaigns, and generally supporting them.

- the pricing which is much cheaper that what we found in other solutions on the market - we can connect through API to HelpCrunch to send automate messaged based on our custom parameters - lots of chat widget customization options - all customer service and communication products that we currently require in one solution

It'd be great to have the ability to create sequences in manual email messages, but totally not a deal breaker for us for now.

We use it to make our communication with customers more context-based. We started getting great feedback from customers saying that our customer service has improved over time and that we started responding faster to queries (because we didn't have any live chat solution before HelpCrunch).

1) Free version of their live chat is pretty amazing by itself 2) A lot of customer tools in a single platform 3) Affordable pricing and scalable per agent billing

Didn't really find cons in the product so far

Our team uses Helpcrunch to chat with our website visitor and leads. Since installing their live chat widget we've seen much higher conversions from visitors to leads and from leads to signed up users.

Many chat widget customization options Able to connect our product and send in-app messages to the users via Helpcrunch chat There are also neat email marketing automation and ticketing features

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Acquiring, converting, and supporting our customers.

The installation and setup process is very fast and the live chat agents are very helpful. We're using the auto messages to engage better with our customers.

I'd love an Android app. Otherwise the software is very useful and easy to use.

We're aiming to improve our user onboarding through email and automated messaging.

I like how HelpCrunch is simply designed. There is never any confusion on how to get a users information.

At first I thought that finding a contacts information was difficult.

I am able to directly communicate with my users in real time. This alleviates any confusion they might have about our product.

* Easy to use panel and admin area * Able to better engage with my clients and site visitors * Chat in real time * Auto engagement

I don't think I can think of anything that I dislike about HelpCruch

* Able to do follow up emails through the live chat * Automatic replies * Auto engagement

I like HelpCrunch! It has all features that we need and it works perfectly. I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website.

I like everything in HelpCrunch. It has enough features for our company.

I installed HelpCrunch's website widget on my company's website. I use it every day to speak with our customers.

The amazing and fast support team. Great functions. Fantastic live chat design.

Overall, i like everything. the pricing is very good. Much better than alternatives like Intercom.

Better and faster support for my customers using live chat.

Amazing functionality at a very reasonable and competitive pricepoint. Helpcrunch is the number #1 tool to increase customer experience, higher conversion rates and upsell products.

Integrations with third-party softwares (Slack, Skype or similar) could be cool.

Customer support and inquiries.