Helpshift Reviews & Product Details

O Helpshift é prático e de fácil visualização.

Letras e local de texto pequenos que poderiam ser melhorados.

Atendimento ao cliente

It's easy to use and intuitive for service staff.

The Helpshift could have more tools to control users.

It is a tool that facilitates instant communication with the customer.

The ability to automate and provide strong self-service options while simultaneously collecting all necessary information to ensure agent support is fast and effective.

Helpshift's roadmap over the past couple of years have covered all the major gaps that I saw with the product, so there isn't really anything I dislike about it today.

Collecting as much data as possible to help us support the player without the player needing to manually submit that data ensures accurate information is provided while also creating a strong player experience. The high level of automation allows us to scale in a cost-effective way and the ongoing improvements to chatbots and other functions make it easier to set up and maintain these automations. The ease of integration is also a major differentiator that helps solve the issue of getting resourcing in time to implement support solutions in our products.

Helpshift has an excellent user interface that enables quick and simple deployment of Q&A, management of client requests, and visibility of trending issues. Our support team work well with the system and our app, which has over 50+ million downloads now, relies on Helpshift to deliver updated information to clients without having to submit new builds via the app stores.

It would be great if they could automate the language translations, so we didn't have to copy-paste into google translate.

We use Helpshift to deliver timely updated new information to our app users without having to push new updates etc.

It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well.

Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market.

We can help our users very quickly with Helpshift and its powerful features. Especially automation, FAQ, and Custom Issue Fields sections are very useful for your reporting.

Easy to use, training by the team to make sure you're using it to the full abilities

Nothing at this time - everything is good

Support tickets for mobile game. Very easy to use, tag tickets for reminders, FAQ, shorthand answers to help team

Ticket assigning to my colleagues. We can also filter the junk tickets so they are not escalated to the Senior staff.

The interface. The review system also, it does not give detailed reviews from the clients, only a star rating.

Helpshift helps us pick up patterns with in game bugs.

The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the customers under one case so that unnecessary data work can be avoided and helps to provide the fast resolution

Sometimes it becomes hard to toggle from one case to another, hwevere not much. At the most part, the software is super awesome

When customers cover for queries via any of the one channels like chat, cal,lor email, I don't have to ask customers to repeat the whole past conversation with us as the software itslef streamlines all the past coversation below one case help to provide the resolution in the targeted SLA. Customers get really impressed with the speedy resolution

It is effortless to adjust the tool for your company's necessity. It has a lot of great modules and bots that help a lot with high demand. I don't believe there's any tool similar to it on the market.

The invoices are a little confusing at the beginning, but nothing to worry. They have a friendly financial and customer success team that can explain all the questions.

We had many incoming webchat messages that our attendants needed to answer per day about the same questions. With Helpsfhit, we automated that with some BOT and automation. Now we can focus more on strategy than just on the operations.

Organization within sections, speed and agility, productivity.

Some bugs: customers don't see the message sent, auto-assigning don't work sometimes.

Most of the interactions are about financial issues from the bank I work. It's a good platform that grants me anonymity.