Helpshift Reviews & Product Details

Notifications, in-app notification badge functionality, the chat and metadata delivery capabilities, the various functions available to automate support tasks.

Nothing really - it's a great tool. Some bugs have come up in the past, but have been resolved.

Helping millions of users on a daily basis with their support issues and inquiries. We receive tons of feedback in real-time and have automated filtering in place for organization.

La forma rápida y dinámica que tenemos para interactuar con nuestros usuarios, nos permite dar soluciones en tiempo real , brindando una mejor experiencia al cliente con nuestra atención de primera línea . Hemos descubierto que con esta plataforma de atención optimizamos nuestros indicadores de productividad y logramos controlar el desborde de atenciones no efectuadas por cantidades de clientes . Otros de los aspectos que es un plus+ en nuestras atenciones es la facilidad de poder enviar documentos y así mismo recibir archivos adjuntos , esto nos facilita poder determinar que problemas o que consulta esta haciendo el cliente. Su facilidad de uso nos ha ahorrado importantes recursos como el tiempo, lo que nos permite capacitar a nuevos empleados sobre cómo usar Helpshift fácilmente en cuestión de horas en comparación con días o semanas; que es el caso con la mayoría de los otros programas que usamos. Muy importante también, me encanta la calidad de la asistencia ofrecida a mi equipo por el servicio de atención al cliente de Helpshift.

Hemos podido experimentar que al realizar un cambio de horario en nuestros usuarios de atención , no se cumple el ciclo de atención de chat , por lo tanto nos ha llevado a crear diferentes horarios para cada usuario.No muy bueno en plataformas móviles, su interfaz de usuario y parte del diseño de la experiencia del usuario pueden tener algunos, por ejemplo, algunos fallos interesantes. Sin embargo, ninguno de estos problemas afecta la seguridad.

Simplifica el tiempo de nuestras atenciones de cara a nuestros usuarios, respuestas y soluciones rápidas.

It's very easy to use and quite intuitive. There are many customisation options that have helped me become more efficient. Bulk actions and the ability to setup search shortcuts have made my life so much easier!

Sometimes I wish there was a mobile app or for the platform to be mobile friendly, but that can also be a good thing. My company likes that we don't have a mobile app because it mens there's less chance that we'll work too much. Yes, I work for a brilliant company!

I solve tech issues with our games. It's so easy to use and so customisable that it has allowed me to streamline my work and be more efficient

Helpshift has been a tremendously useful SDK tool we've implemented in our mobile apps. The ability to add FAQs, tag issues, and automate replies has been very beneficial.

We need better spam filtering options in Helpshift as we've received mass waves of spam that is sent directly to our inboxes as notifications which isn't ideal.

We are offering direct access to support for our users when they need it the most. We've realized benefits such as easy bug reporting, feedback acquisition, and overall organizational improvements when it comes to communicating with our users.

Helpshift is very helpful and easy to access, with analytics as well to review incoming tickets and other information. Catering players also comes easy with ready-to-send FAQs and easy-to-use response fields. Setting up new members also come easy with just their email addresses. Viewing tickets also comes at ease with the contents of a support ticket all in one place.

There's actually nothing to dislike about Helpshift. Everything is prepared. What I probably wish to see in Helpshift is easy exporting of data, particularly ticket data, for external review.

Helpshift has been very helpful for us in catering players from several mobile games. Its ease of access helps us provide assistance on a much faster rate. Any issues that need critical attention are getting acknowledged quicker than any other support sites. Arising issues are getting noticed as well with all support tickets coming in on one place.

Helpshift es una herramienta muy útil para gestionar la atención al cliente ya que provee funcionalidades que hacen que brindar un servicio de soporte sea una tarea fácil, sencilla y sobre todo ágil.

La plataforma me funcionalidades que satisfacen todas mis necesidades, es por esto que no me disgusta nada de esta.

brindar atención personalizada y cercana a los clientes de mi negocio

I like the quick responses and the interface.

I wish we had a better way to sort tickets because sometimes the organization isn't there.

We use Helpshift as a CS channel for our mobile games.

It helps us respond to customers very quickly.

Algorithms, sometimes it doesn't add right issues to my que.

Customers' issues

It's so user-friendly! It took me no time at all to learn how to use HS. Coming from another platform Im glad we made the switch

There's not much I can say, I would really need some time to figure out what I don't like. Sounds like nothing right? Everything is great!

I am solving difficult cs issues. I love the benefit of being able to keep track of lots of customer history

A interação com os clientes é muito boa.

Poderia incluir mais ferramentas que poderiam nos auxiliar.

Tratando diversos assuntos com nossos clientes