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Smartsheet
Streamlined Work Management Solution
4.4
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Smartsheet Reviews & Product Details

Smartsheet Overview
What is Smartsheet?

Priding itself as the trusted work management platform of over 90% of Fortune 100 companies, Smartsheet is a modern work management software that enables businesses to manage projects, automate processes and workflows, and scale up to enterprise-level portfolios and programs. It offers a robust set of views, dashboards, reports, and workflows to track and capture project plans, schedules, and resources. Smartsheet easily integrates with a number of third-party apps and software to allow teams to integrate the platform into their current way of working. Enterprise-grade, it’s one of the most secure work management software in the marketplace, giving managers and IT teams visibility and granular control over data and access.

Company Smartsheet Inc.
Year founded 2006
Company size 1001-5000 employees
Headquarters Bellevue, Washington, United States
Social Media
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Smartsheet Categories on Findstack
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What Smartsheet is best for?
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What are the pros and cons of Smartsheet?
Smartsheet Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Smartsheet Pros and Cons
Pros
  • Data-driven automation for more efficient workflows
  • Easily customizable platform
  • A highly visual solution makes task tracking easier
  • Critical task management features help drive productivity at scale
  • Reliable automation of critical business processes for team and projects
Cons
  • No time tracking feature
  • Doesn’t offer an auto-save option
  • Limited calendar view
  • No time tracking feature
Smartsheet Awards
Findstack 2024 General Badge
Smartsheet Features
Agile Methodologies Support
Budget Management
Calendar Integration
Client Portal
Collaboration Tools
Customizable Dashboards
Dependency Tracking
Document Management
File Sharing
Gantt Charts
Integration with Third-Party Apps
Issue Tracking
Kanban Boards
Milestone Tracking
Mobile Access
Notifications and Alerts
Portfolio Management
Progress Tracking
Project Planning
Project Templates
Real-Time Updates
Reporting and Analytics
Resource Management
Risk Management
Role-Based Access Control
Sprints Management
Task Management
Team Communication
Time Tracking
Workflow Automation
Smartsheet Media
Smartsheet video thumbnail
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Smartsheet Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 04, 2025
Smartsheet Logo
14,385 Smartsheet Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Integral part of our product development"
What do you like best about Smartsheet?

There are a ton of things that make SmartSheet great to use: the ability to collaborate as a team, assign tasks to individuals, quickly create Gantt charts, and more.

What do you dislike about Smartsheet?

There is a learning curve and it takes some time to become familiar with the interface

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet has been great for keeping track of many ongoing projects, specifically our product management.

Small Business (50 or fewer emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
KW
Kris W.
Marketing And Event Director
Share
"Process Mapping Tool Greatness"
What do you like best about Smartsheet?

Ease of use, collaboration, task assignments, organization, user friendly

What do you dislike about Smartsheet?

I wish there was a simple note taking section, but otherwise it's perfection.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet is allowing collaboration on projects for myself and a new employee to help get them up to speed. It allows us to keep all the projects we work on together on one place, assign tasks with due dates, and plan for future projects with ease.

Small Business (50 or fewer emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A brilliant tool for project management"
What do you like best about Smartsheet?

Smartsheet makes it easy for me to manage different projects with my remote team mates.

What do you dislike about Smartsheet?

It takes quite sometime for new users to get used to this tool. So, it takes a while for the best results.

What problems is Smartsheet solving and how is that benefiting you?

We run multiple projects at a time, and we have remote team members that are working together on these projects. using smartsheet has made it much easier to do this. We are able to work on the project docs in realtime.

Small Business (50 or fewer emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
TV
Torre V.
Founder
Share
"Smartsheet is one of the best tools for Project Management"
What do you like best about Smartsheet?

I have established that Smartsheet does help in many project management requirements that are time consuming and costly. Automation features have really simplified and made process faster in many of our work flows. I particularly appreciated its user-friendliness, which is not commonly associated with transitioning on to new technologies. Surprisingly, smartsheet had really eased the transition more than I had imagined.

What do you dislike about Smartsheet?

Smartsheet is quite good, except when using some of its system functions which could save me several hours. Similarly, our company has some apprehensions regarding buying more licenses to curb the cost aspect.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet is dealing with some of the tedious areas in managing accounts and data. Automating and organizing have reduced manual entries and thus I can concentrate on more crucial activities with the platform. This has been an important advantage for me as it helps me to meet client’s expectations and make prompt deliveries.

Mid Market (51-1000 emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
AH
Ahmed H.
Founder
Share
"Smartsheet, a dynamic tool for monitoring projects."
What do you like best about Smartsheet?

Smartsheet is a versatile instrument for managing different projects because I used it for my daily tasks. I appreciate one of the outstanding features that is, the availability of variety of templates which are easily customised according to my client’s preferences. My planning is collaborative, real-time monitoring allows me to monitor each step of a task. Despite this slight learning curve, the dashboard is very intuitive and easy to navigate.

What do you dislike about Smartsheet?

Smartsheet is frequently overlooked in third-party integration. It is quite good in the tracking of projects, but at times, the organization of templates and the resources is not properly monitored.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet has made it possible for me to manage multiple projects concurrently. It is clear on task delegation and every team member keeps abreast. It has undoubtedly saved me hours and could have eliminated errors.

Small Business (50 or fewer emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
HS
Heath S.
Founder
Share
"Automation Helps Make Things Easier!"
What do you like best about Smartsheet?

Smartsheet has helped our company keep track of several different types of information. We were able to automate multiple processes and have follow up emails sent to us for reminders. We have been using this for years and it is a main part of our daily routines. We love the automation and the email triggers. It helps us keep track and be reminded to perform certain tasks when they are due.

What do you dislike about Smartsheet?

Getting the triggers exactly how you want them can be a litte much. It is not bad with their online support though.

What problems is Smartsheet solving and how is that benefiting you?

We have a tagging system for our equipment and State Fire Marshal. This helps us keep track of these tags and perform the required actions when due. We also use this for project and sales management as well.

Mid Market (51-1000 emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
DS
Dhurjati S.
Founder
Share
"Smartsheet Review"
What do you like best about Smartsheet?

The ease of use and implementation are the best what I like about Smartsheet. The ease of integration is one of the added functionalities that I like.

What do you dislike about Smartsheet?

Some of the basic features that are missing e.g. cascading drop down, drill downs or filtration in the dashboard.

What problems is Smartsheet solving and how is that benefiting you?

It is helping people to automate their business processes thus allowing their team to pay more attention to the work that they are intended for.

Enterprise (> 1000 emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
Abbey W. avatar
Abbey W.
Founder
Share
"Great orginizational tool for documention."
What do you like best about Smartsheet?

I love the use of automations. Being able to set those up quarterly allows my team to properly document their meetings and also send copies to the correct correspondance with ease. It can be up to 120 different individuals that they meet with but the process remains the same. It also helps to make sure that it gets filed into the correct folders for future refrence if needed. Smartsheets is a huge part of everyday job duties for me and my team.

What do you dislike about Smartsheet?

Every quarter assignments change for my team which can become a timely task updating each member of my teams 2 assignments. I have to reset up the automations to match their new work for the quarter. Making sure that their assignments are being funneled in correctly also has issues at time. I have it set up where once a name is checked it copies that information into their assignments to be complete. Once setting up new assignments the automation tends to have issues copying over into the new assignment. The other thing is that once their assignment is checked off, if an update occurs in the sheet it was copied from it does not automatically update in their sheets. I have it set up for a notification to go out if changes occur so that they can update their accordingly to match.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheets helps to solve the way my teams assignments are distributed based on who they are with for the quarter. It allows them to be flexible and everchanging during the 3 months. They use it to schedule their weeks out, document their meetings, send copies to the attendant and the supervisor they are assigned. It helps to save time in their everyday job duties by using the forms they submit and allowing the automations to help fullfil the rest. It helps to keep it organized in their folder as well as the supervisor's they are working with. It helps us to track progress in performance and also what is being taught in their sessions. I also use smartsheets in other ways when doing audits on campaigns. It allows me to track the details of the calls and also attach the call directly to the sheet for finding later. I use it to collaborate with other divisions to stay more organized in our documention. Working remotely it allows us to work together easier on certian task.

Small Business (50 or fewer emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Helpful tool for managing projects"
What do you like best about Smartsheet?

I like the reporting features where our colleagues are able to answer the forms and it will be collated and transform to a report.

What do you dislike about Smartsheet?

Not a dislike but I am looking for a feature where smarsheet is user friendly to ios users. I've tried to open the app in my ios phone and tried to edit the app but it doesnt work. I cannot copy the cells and paste it to other row something like that.

What problems is Smartsheet solving and how is that benefiting you?

Easy for reporting and collating the inputs from the smartsheet form that was cascaded to all respondents.

Small Business (50 or fewer emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
AV
Alex V.
Founder
Share
"Smartsheet has revolutionized our project management and collaborative efforts."
What do you like best about Smartsheet?

Smartsheet has truly transformed the way our team collaborates and manages projects. Its intuitive interface and powerful features have streamlined our workflow, making complex tasks remarkably simple. The platform's versatility is impressive; whether we're creating detailed project plans, tracking budgets, or managing team schedules, Smartsheet adapts effortlessly to our needs.

What do you dislike about Smartsheet?

There is nothing I dislike about using this software.

What problems is Smartsheet solving and how is that benefiting you?

Sometimes it would be nice to easily be able to call someone with support questions.