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Best Customer Self-Service Software for Small Businesses

Products within the broader category of Customer Self-Service have a lot in common and are aimed at solving business challenges for companies of various sizes. Yet, there are notable differences in the setup, features, pricing, customer support for small businesses compared to larger enterprises. Therefore, it's crucial to guide SMEs towards the suitable Small Business Customer Self-Service Software options that cater to their specific requirements.

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Deployment

Cloud / SaaS / Web-Based (20)

Mobile Android (18)

Mobile iPhone (18)

Mobile iPad (17)

Desktop Windows (8)

Desktop Mac (8)

Desktop Chromebook (2)

Desktop Linux (1)

On-Premise Windows (1)

On-Premise Linux (1)

Browser Extension (1)

Features

Email Integration (13)

Canned Responses (12)

Queue Management (11)

Offline Messaging (9)

Proactive Chat Invitations (9)

Automated Responses (9)

Agent Collaboration (9)

Chat Encryption (9)

Chat Tags (9)

Chat Transfer (9)

Multi-language Support (9)

Customizable Chat Widgets (9)

Chat Transcripts (9)

Real-Time Chat (9)

Chat History (9)

Filter

Clear all

Sort by:

Rating

Pricing

Free Plan

Free Trial

Deals Available

Product Details

AI-Enabled

API Available

Deployment

Cloud / SaaS / Web-Based (20)

Mobile Android (18)

Mobile iPhone (18)

Mobile iPad (17)

Desktop Windows (8)

Desktop Mac (8)

Desktop Chromebook (2)

Desktop Linux (1)

On-Premise Windows (1)

On-Premise Linux (1)

Browser Extension (1)

Features

Email Integration (13)

Canned Responses (12)

Queue Management (11)

Offline Messaging (9)

Proactive Chat Invitations (9)

Automated Responses (9)

Agent Collaboration (9)

Chat Encryption (9)

Chat Tags (9)

Chat Transfer (9)

Multi-language Support (9)

Customizable Chat Widgets (9)

Chat Transcripts (9)

Real-Time Chat (9)

Chat History (9)

Our Picks

Freshchat

Visit website

Freshdesk

Effortless Customer Support

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Help Scout

Customer Support Made Simple

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Tidio

All-in-one customer support software with help desk, live chat, chatbot, and AI agent options

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All Segments (20) Small Business (19) Mid Market (18) Enterprise (19)

Crevio

Sponsored

Product is AI-enabled

5.0

(1)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

50% OFF for 2 months

Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio

Visit website

Zendesk Support Suite

Product is AI-enabled

API

Product provides an API

4.3

(5,770)

This is an aggregated rating from Findstack users and external review sites.

Starting at $49.00/month

There is no deal for this product

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of custome... Learn more about Zendesk Support S...

Visit website

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HubSpot Service Hub

Product is AI-enabled

API

Product provides an API

4.4

(2,172)

This is an aggregated rating from Findstack users and external review sites.

Starting at $50.00/month

There is no deal for this product

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with com... Learn more about HubSpot Service Hub

Visit website

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Zoho SalesIQ

Product is AI-enabled

API

Product provides an API

4.4

(250)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and... Learn more about Zoho SalesIQ

Visit website

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Tidio

Product is AI-enabled

API

Product provides an API

4.7

(1,413)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, a... Learn more about Tidio

Visit website

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Zoho Desk

Product is AI-enabled

API

Product provides an API

4.4

(5,205)

This is an aggregated rating from Findstack users and external review sites.

Starting at $20.00/month

There is no deal for this product

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk

Visit website

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Appy Pie

API

Product provides an API

4.7

(1,326)

This is an aggregated rating from Findstack users and external review sites.

Starting at $16.00/month

There is no deal for this product

Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding kn... Learn more about Appy Pie

Learn more

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Freshchat

Product is AI-enabled

API

Product provides an API

4.5

(306)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anch... Learn more about Freshchat

Visit website

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Gorgias

Product is AI-enabled

API

Product provides an API

4.6

(504)

This is an aggregated rating from Findstack users and external review sites.

Starting at $10.00/month

There is no deal for this product

Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias

Visit website

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Freshdesk

Product is AI-enabled

API

Product provides an API

4.4

(3,051)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk

Visit website

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Intercom

Product is AI-enabled

API

Product provides an API

4.5

(2,927)

This is an aggregated rating from Findstack users and external review sites.

Starting at $74.00/month

100% off 1st Year + 50% off Second

Intercom is a customer service platform that redefines customer support by simplifying processes and e... Learn more about Intercom

Learn more

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Drift

Product is AI-enabled

API

Product provides an API

4.4

(1,081)

This is an aggregated rating from Findstack users and external review sites.

Starting at $2500.00/month

There is no deal for this product

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates cr... Learn more about Drift

Learn more

Compare

Help Scout

API

Product provides an API

4.4

(401)

This is an aggregated rating from Findstack users and external review sites.

Starting at $25.00/month

There is no deal for this product

Help Scout gives growing businesses everything they need to deliver world class customer support in on... Learn more about Help Scout

Visit website

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Helpshift

Product is AI-enabled

API

Product provides an API

4.3

(379)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve ... Learn more about Helpshift

Learn more

Compare

Gist

Product is AI-enabled

API

Product provides an API

4.6

(215)

This is an aggregated rating from Findstack users and external review sites.

Starting at $29.00/month

There is no deal for this product

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the c... Learn more about Gist

Visit website

Compare

Zendesk Chat

API

Product provides an API

Starting at $49.00/month

There is no deal for this product

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all... Learn more about Zendesk Chat

Learn more

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LiveHelpNow

Product is AI-enabled

API

Product provides an API

4.3

(150)

This is an aggregated rating from Findstack users and external review sites.

Starting at $9.00/month

There is no deal for this product

LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, ... Learn more about LiveHelpNow

Learn more

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Ingeniux

API

Product provides an API

4.1

(87)

This is an aggregated rating from Findstack users and external review sites.

There is no deal for this product

For an agile web experience, Ingeniux CMS is a great option for websites, portals, communities, and in... Learn more about Ingeniux

Learn more

Compare

Zowie

Product is AI-enabled

API

Product provides an API

4.7

(62)

This is an aggregated rating from Findstack users and external review sites.

There is no deal for this product

Zowie is an AI-driven customer service automation platform. It's designed to integrate with various me... Learn more about Zowie

Learn more

Compare

Acquire.io

Product is AI-enabled

API

Product provides an API

4.3

(43)

This is an aggregated rating from Findstack users and external review sites.

Starting at $500.00/month

There is no deal for this product

Acquire.io is a unified customer service platform that provides all your digital channels—including vi... Learn more about Acquire.io

Learn more

Compare

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