Gist Reviews: 4.6/5 — Highly Rated

Creating an automated machine that captures, warms and sells to my site visitors and prospects.

There is a bit of a learning curve and building anything worthwhile requires a time investment.

Turning visitors to our website into contacts who we can communicate with easily and regularly with minimal effort that ultimately leads to increased sales.

Gist provides a great combination of features that covers off all the needs of an early stage startup.

Can't seem to view properties of an event that come in from Segment

I'm using the knowledgebase and chat predominantly at the moment. It's also good for seeing a complete history of user events that are piped in from Segment

Excellent system since they allow companies to market, sell and communicate with their customers in a safe and very responsible way. Its cost is very well evaluated since they offer you an amount of progress and an estimated time very adequate for the price they propose giving you benefits and better experiences with this type of application. It contains certain functions which are: knowledge base, support chat, transactional emails which are connected in one place by workflows being very determined.

They have several problems, some features are very underdeveloped like pop-ups because it lacks more progress and well-developed functions to be able to use it the way it should be but for those methods it also needs server to client Communications upgrades, especially in the area of updating the products so that they can be used as a multiplatform and work together.

I use it as a support in order to help create excellent experiences for customers in their stage of using the system well highlighted. I also use it for business and investment conversations since it is very complete when communicating with our customers or companies that want to do business since it allows a great website that assigns conversations of a scope that can be combined in several users in a single respective conversation.

Gist is the perfect tool to increase customer interactions, the service is favorable to increase sales, provide customer experiences and support, the tool is available at a very low price, it is web based, the service compared to its competitors is quite updated, the automations it provides are excellent, its real time chat, Bots and routing are some of the most useful tools Gist provides. Its ease of use is a great advantage of this service, as it makes it easy to finish the job and allows you to use the software quickly. Implementing this service is very simple with just a couple of configurations you can use the software. Gist is a marketing tool that is distinguished by its simplicity and effectiveness to increase sales.

In the years that I have been operating this service its operation has been good, I consider that it has to improve a little the support team so that it is faster, it needs availability of mobile application and more speed in the operation of its interface so that we can work with greater effectiveness, until the moments I am very satisfied of working with Gist since I have been able to work with an effective marketing in all our organization.

In our company Gist has allowed us to improve our capacities to give more solid answers to the needs of our clients, to interact with them, to offer relevant experiences and to increase the effectiveness of our team at the moment of working, really it is excellent as it is possible to stimulate the growth of the sales and the satisfaction of our clients with this service.

The live chat app looks stunning on our website! It's easy to implement and set up. Site visitors can instantly get the support they need! Highlights: - User-friendly - Stunning forms and knowledge base

There is not much that we dislike about Gist. - Ability to hide or disable the GIF feature on chat - More integrations would be great

Live chat is very important for us with customers who need immediate assistance. GIST is the perfect app!

universal inbox to streamline social channel inquiries, very powerful live chat and chatbot with a great UX for the user, powerful event tracking and automation rules

integration with ecom platforms leaves a bit to be desired. So for example it's great to be able to have all sorts of triggers and automation scenarios, but the utility is a bit limited if I can't send a dynamic cart recovery email, with a one click button that will re-generate the checkout for the user. The popup builder is nice, better than MANY tools out there, but not quite as powerful as Convertful -- thankfully Convertful has a direct integration with Gist so I can use them in tandem. I think for a saas platform Gist is already there as a platform, like 100%, for ecom sites it's 95% there.

marketing automation, lead capture and lead nurture, lead segmentation.

I like the approach of fusing livechat, email sequences and leadgeneration

The iOS and Android apps could give some more options.

I use it to talk to new visitors / prospects that visit the website.

Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability

No cons as such. They need more maturity and time to be comparable with Intercom

If you are considering marketing automation, Gist will fit in well. It really streamlined our entire customer journey, right from traffic stage to customer stage

I've been a customer with Gist for a few years now, so I think I'm qualified to speak a few words on their platform. What I like best about Gist is that they're *not* a stagnant application, over the years, their development and refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist. Some other points: -Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage. -They have robust targeting features for their pop-ups -Their support seems mostly available and responsive. -Their platform is easy to navigate.

-It's hard to say what I dislike, since they have automation features, tracking features, integrations, and so on, it seems like they have everything. -Perhaps I think that their chat feature can be developed upon to be more inline with competitors (automation email requests, etc...) -Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary. -Utilizing forms *not* connected to popups would be helpful, but technically it works.

For someone that needs a user-friendly email automation for website visitors, especially if your website is built on wordpress, it works very well. Their simple and straight forward interface is critical for beginners and experts alike. However, do note like with any platform, that there is a learning curve, especially with some of the targeting features.

Gist is continually improving its services. I love being with a company that is always adapting and adding features. It's clear that Gist listens to their community. I love being able to add workflows to trigger emails and actions based on the behavior of those who visit my website. The latest live chat update is great too. Gist has allowed me to easily create a level of automation that guides my customers through various processes such as registration, ordering, and obtaining more product information, which has freed up a lot of time for my staff. This makes the process much easier for my customers, removing friction and making the customer's experience so much better, which in turn helps create loyalty.

The ability to host forms were removed with the latest upgrade of forms. However, the new forms are so much better and way more robust. Other than that, I don't have any complaints. I'm told the hosted forms will be back with some future updates.

I'm getting more people to register on my site which allows me opportunities to send timely and appropriate marketing emails to these prospects to turn them into customers. Setting up automation has helped our employees to gain more time so they can be proactive rather than always be reactive.