Gist Reviews: 4.6/5 — Highly Rated

I very much like how the conversations with website visitors are in a very user-friendly type of chat interface like I'm used to from social media, while still having the power to tag teammates, assign tasks, and add details on the contact. I also like that it can handle requests that come in via email and Facebook Messenger in addition to our on-site chat widget.

I noticed that requests coming in via email do not always preserve special characters (like accented characters and such). This would be nice to fix but does not prevent us from using the feature.

We use it for a website chat widget, for prompting visitors when they've spent a while on our pricing page to join us in a chat, and as a way to deal with one of our shared inboxes. We are still using Zendesk for our customer support inbox and for our knowledge base but I'm leaning heavily towards replacing both of those completely with Gist which will give us a one-stop shop for all our shared inboxes, chats, and knowledge base.

Gist is evolving by every day and new features are added not because it counts but instead these features are well researched and spoke about by the community. I am very impressed and satisfied so far.

So far I haven't found anything that I dislike.

Being able to communicate with all my leads under one umbrella is an absolute pleasure. Email automations and behavioral approach saved a great deal of time. And yes the latest Twitter integration is amazing.

Love the wide variety of tools in the app that helps my business in many ways. Love the chat feature, bots, marketing automation and booking meetings the most!

I wish we could choose a custom icon for chat widget as well as to have a visual builder for chatbots.

Communicating with clients, and making it easy for them to find knowledgebase articles. Also, love automation and insights that help me learn and keep data about clients.

I love how easy and quick it is to use. There's a lot of great functionality aswell

There was a brief learning curve to implmenting the automation but they've seemed to work out the kinks.

Sync all our marketing data in one place.

Live Chat Email Drip Campaigns Automation for a low monthly price? No Brainer

Does not have templates for email. Wish they have a service where a professional could set up the chat bot.

Connecting with clients more easily through live chat and email.

Easy to integrate and use, Gist makes it easy for all our staff to use

Initially, a lack of integration with other software but this is constantly changing and new additions being added

Easy interaction with customers, higher conversion rates and improved customer service

Love the chat feature. Everything works well, notifications are reliable, works great!

Can't really say I dislike anything... We've yet to implement some of their other tools (outside of chat), & can't wait to do so!

We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.

Gist allows different messages for different pages of my site.

The Gist Smartphone App whilst displaying a numeric Notification does not Sound an audible alarm and enquiries are often missed. An option to select a notification sound would be useful.

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There are a lot of different ways to do things. I love how I can tag users based on their actions and send out an email blast or even a drip campaign to only people with a specific tag

It is hard to know where to start because there is so much to it and as far as I can tell there isn't a "getting started guide" to help new people who may be overwhelmed.

Mainly they're who I use to send out emails and I'm working in other integrations with other services that are supported to build out what I can do with their automation software. I hope to really be able to identify what my traffics specific interests are and really go deep with it to get them what they want.

Gist makes it super easy for my website visitors to chat with my team live and their mobile app is perfect for connecting on the go!

There aren't any negatives that I've come across yet. Gist works perfectly for what we use it for.

Gist allows my website visitors to get on demand information, from a live person right when they're looking for it. That's 10X better than having a plain ole contact form will ever be!

All in one platform to manage and convert your prospects. My favourite feature is the ability to TAG prospects.

There is not yet the ability to easily create and customise forms, without the need for HTML or CSS.

Gist has become the cornerstone of my customer experience, support and service. Also, it provides a way to convert users into paying customers.

With some tools, you get a small piece of a tool to help you with your marketing campaigns. With Gist, you get the overall suite of tools from Marketing Automation to tagging user on your website to Chat feature and even knowledge base - it is a truly All-In-One Marketing Automation Tool for people in all stages of your marketing funnel. Moreover, the Gist team is developing new features consistently and have on-boarded fantastic members that is taking the company in the right direction.

The team is coming up with lots of amazing improvement, it sometimes get difficult to track and implement all the features. This is a good problem to have - Moreover, Gist also has a fantastic knowledge base and university to catch up and implement the updates.

Email Marketing with Tags, Online Helpdesk, Knowledge base and Support. It provides an all in one solution which is amazing.

Easiness to assign conversations to different members, the possibility to snooze chats until a later time and the information in the side bar, helping.

Not being able to snooze indefinitely - When working with tech teams, I'd love the possibility to add converstions to pending until I hear back from the team, instead of snoozing it over and over again.

Customer support and lead generation. It makes it easier for us to talk to our new and potential customers, as well as existing ones.

I like the ease of use of its email marketing and automation suite but best of all their responsive team.

Still a startup so will lack a few features that other players have.

My email marketing and list building has been put on steroids to say the least.

Everything in one place. The team support is amazing and they are highly responsive.

It was a bit of a learning cure to understand how to do certain things but the support made it all doable!

Automating and customizing my users experience. Changed the game for us.

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website.

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time.

I use the chat mostly but love the fact they keep building on it and now we have a knowledge-base built it! I'm new to all this so we'll see how things go but the basic chat setup and functionality is excellent. Love the meeting scheduler too, I was using another tool for this but think I'll move it all over to GetGist :)

It can be a bit overwhelming if you're new to chat / customer support setup. There's loads of settings which is great but on first view can make your head spin. The UI is in the process of being updated and already I like it!

Customer chat when I'm on the go. Super easy with the mobile app and if you're not available - it asks for the customers email address to get back to them. As we grow we'll be taking advantage of the email marketing and event tracking.

One of the standout features of GistApp is its user-friendly interface. Navigating through the platform is a breeze, and our team quickly adapted to the intuitive design. The ability to seamlessly integrate GistApp with existing tools and applications has streamlined our workflow, saving us precious time and reducing the friction often associated with adopting new solutions.

Learning Curve for Advanced Features: GistApp's user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial.

Before GistApp, communication within our team was scattered across various channels, leading to missed messages and disjointed discussions. Switching between multiple tools for different tasks disrupted our workflow and hindered productivity. Managing customer interactions and providing timely responses was challenging without an integrated solution.

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question. We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized. Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

For me, I wanted a chat bot and bot system to allow customers to reach out to my team and get answers.

Great platform, the Ai "Emma" bot is a great new feature, the knowledge base is one of the top options in terms of designs & capabilities, if not the best! Highly recommend it for any startup or business!

Probably the inbox feature could be improved more. but it's still a nice alternative to many many other softwares, so maybe few other tweaks or improvement could make it the best platform for support teams. but over all still great

Knowledge base portal, Live chat and self service customer support using AI, which is the new trend now that would benefit a lot of startups on their customer support overload.

GetGist boasts an intuitive and user-friendly interface, making it a breeze for both support agents and customers to navigate. The chatbot setup process is straightforward, enabling businesses to quickly integrate the tool into their websites or applications without extensive technical knowledge.

Learning Curve for Advanced Features: While GetGist's interface is generally user-friendly, users who want to leverage the more advanced features and capabilities of the platform may encounter a learning curve.

Improving Customer Support Efficiency: GetGist's chatbot support tools automate and streamline customer support processes. By leveraging advanced AI algorithms, the chatbot can handle a significant volume of customer queries, providing instant responses and resolutions.

That it integrated everyhting I will ever need, in terms of marketing, customer support, CRM, and much more than that...on a single platform

the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features.

making sure my website visitors learn about the tool, customer support is as automated as possbile and for sending emails

Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch.

The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution.

Live chat with users. Gist together with Segment allows us to get user data/context directly in the Gist dashboard which makes it very easy to give excellent support

Gist replaces a lot of separate tools for us, and brings a unified toolkit that is very easy to use,

At this point Gist has evolved to become a very complete tool. We've been using it since its early days. I would like to be able to use my current account on two separate websites (they're the same brand, just different countries). But that's about it.

Lead nurturing, email marketing and automation in particular

Excellent onboarding resources and helpful support chat to get everything set up and running smoothly.

If you have multiple organisations on your account, it can get a bit confusing with the admin.

Managing inquiries through our website.

We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is fast including new functionalities and requests. We primarily use it for support and engagement emails, but it has other nice functionalities such as surveys, knowledge base or meeting scheduler. I totally recommend it.

We have encountered some bugs but the team at Gist is fast solving them. Also, it would be nice to have better reports (more customization) and more functionalities related to events (use properties from Segment events) which is vital for us even though the basic functionality with events is covered.

It is our tool for customer relationship management: Support, Email marketing, Knowledge Base, Surveys.

I really appreciate how well the live chat works. I can send GIFs, reply by email, it's very well done. I really appreciate the mobile app for chat - it allows me to help customers no matter if I'm at my desk or not.

I would appreciate a few more of all of Gist's features and settings available in the mobile app, but I understand that it's just a chat app - a good one at that.

We use Gist to communicate with our customers in real life. It works great and has reduced our email load. Our customers really appreciate being able to reach out easily and get a quick response.

We are using Gist to replace a more fully featured but buggy chatbot. Gist works really well at handling human conversations. It's pleasant on the eyes and instills confidence in users.

The notification settings are a little parsimonious. If a user is logged in, no email is sent--fine, I suppose, but means that even though Gist may not be open in the browser no notification is sent because it remembers the user session. Gist sends notification emails with the visitor's reply-to email, which is nice--except that it's very hard to keep these notifications out of Outlook's junk folder.

We use Gist to empower users of an educational resource site to contact site administration. This results in less spam than a contact form. We do not often engage in realtime conversations with users.

Few things - Easy to understand UI - Email customizations - Mutliple filters optios to create different customer segments - Efficient chat bot

- Nothing much - Would be good to have video/GIF embed in the braodcast email - Also would be good if we can send email to people outside of the segment

- CRM for managing customer relationship

I am very pleased with features like snooze, it's really useful to clear up the workspace a bit. Also great is that you can so very easily edit chats even after they are sent, or reopen them after they are closed.

Nothing necessarily in particular, but every workflow tool can always improve, in my opinion on allocating resources well in the back-end so that everything works fast and smooth, and on the front-end I prefer touches of minimalism and simplicity.

Gist is very helpful in resolving customer support issues regarding social media services and easily tracking user info to identify existing or potential clients.