HelpCrunch Reviews & Product Details

Excellent platform and customer service. The platform is very robust and complete. I am using all the features and so far I have had no problem. In it it is possible to answer via chat, and to trigger automated messages. They also provide a HelpDesk area. Support is very good. Super attentive and quick. They cleared all my doubts. I highly recommend it as a customer service tool.

There are a few missing features that I need but the support said they can analyze and develop. Very happy for the feedback.

Customer Support, Online Chat and HelpDesk

Really good quality for the reasonable pricing and a pro customer support.

Nothing that has bothered so far - all good.

Better customer engagement

I love the clean and modern dashboard. They offer a rich feature set and the dashboard is structured very well. The pricing is fair. And their support is fast and very friendly.

Nothing, but I am really looking forward to see a co-browsing feature in near future ;)

Customer Support

- Easy of use - Many advanced features available - Installing HelpCrunch at your website, online store is as simple as any other live chat solution - HelpCrunch doesn’t work solely as a live chat communication tool. It’s targeted at businesses looking for a way to streamline their communication using one application - HelpCrunch can also act as a ticketing system for your business

advanced features may be only available for paid plans

Customer support

A great value is an opportunity to collect all chats, email, and tickets with the client's request in one place

Now everything is ok, no negative experience really

"Sometimes the client sends the request about his or her problem in all available channels: chat, and emails, and others channels of communication Two or three people start working on this request and waste time. HelpCrunch helps to get the things right. "

The app is very easy in use. It did not get a long time to learn all the functions.

We placed our logo on the chat header but it looks too small and there is no option to increase the image

On my previous company, we really needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another.

Very easy to setup and to navigate around the dashboard. The live chat widget is extremely useful and easy to use. The popups are an awesome marketing feature.

Would like to have a popup without a button, just a plain text message to display to clients.

Having a live chat on my website has proven to be essential. My sales have increased because of that and because of the popups. My customers are happy that they can reach support at anytime and day.

Easy to set up, easy to customize, easy to use. Very simple but not primitive. Well-thought user interface.

The customization is good but there is a room for improvement.

Every client wants to use the favorite channel to contact the support service. Every client waits for the fast response and problem solution. However, for the support agents, it is a total mess. Each of them should manage several channels. We needed the service to sort this out.

* Robust toolset of chat and email features, agent reports are useful too. * low price and per agent billing is definitely a plus (I hated paying per contact while we were on Intercom - it was very unpredictable for our growing SaaS) * Helpful customer support assistants

None that I can think of. We used to experience small issues with it in the first few months, but currently, everything works great for us. The only thing I'd want to see Helpcrunch improve is the speed of our emails deliverability (we've got over 200,000 contacts in our base)

Our team uses Helpcrunch to provide answers to faq of our site visitors, to support our clients and send targeted campaigns for increasing engagement. We've realized a significant costs decrease on our customer support. Also, the lead conversion rate increased thanks to our team being able to quickly answer users' questions via chat.

It stores all communication with our clients in a single place. Besides, we always have access to every agent's performance metrics, chat ratings, and overall customer satisfaction. HelpCrunch opened up a new way for our team for better administration and control over every customer-related task.

It is a reliable solution, but from time to time I face some minor issues e.g., with a typing indicator that makes our chat window go up and down.

We were looking for a help desk/support service solution for our business and decided to pick HelpCrunch. Flexible pricing and compatibility with web & mobile platforms were the main pros for us. Having an in-app messenger built-in was a pleasant surprise :)

The service works as online chat for technical support. Besides, it provides the rates and unlimited chat records just after conversation. It is posible to see the effectiveness of every team member and eliminate some typical issues like informal style.

I'd like to see better vizualizaion in the effectiveness reports

First, we needed the live chat and tech support service for a reasonable price. Second, we needed to measure KPI for every support team member.

There's plenty to like about Helpcrunch: - Detailed and easy to follow documentation allows for quick widget setup. - Powerful customization options (you can change colours, add your own fonts, remove branding and even alter default CSS) - User authentication mode - which works flawlessly with our login system and allows to identify existing customers - Fast and friendly customer support - Affordable pricing options

Very satisfied, nothing to dislike so far

Interacting with customers, while they're using our product

Reasonable price, compatibility with different platforms, and the possibility to chat with up to 5 people at a time. A very useful option in the rush hours.

We do not use some options in HelpCrunch, I'd like to swith them out and pay only for the functions we really use.

With HelpCrunch we can wait with hiring new people to technical support, now we can handle more tasks at a time.

What we need: live chat service for our startup. What we get: mini-CRM with many functions for client support, retention, and marketing. There is more than we expected.

Only 500 contacts available for free; for more contacts, you should buy the paid version.

We are small but very ambitious, so we wanted to find the solution that would support our growth without limiting its functionality. We are not ready to pay a capital for top-rated solutions so HelpCrunch is an option for us.

Awesome looking live chat, easy to set up, works great

No flaws so far, look forward to seeing new functionality like Articles which is super helpful for self-service for us

I use HelpCrunch to chat with our website visitors, support our users and upsell when possible. I think it's a great tool that does the job well.

The best option is an offline form to communicate with the clients when the site owner is offline. More nice functions are auto messages, chat rate, bulk email for unwanted communication requests.

Nothing special right now really, we're satisfied with the quality of HelpCrunch product

We are a small company and we cannot afford to hire a technical support team. So we don't have 24/7 support and our clients are not very happy with this. HelpCrunch provides auto messages when you are offline, it records the client' request via offline form and follows up in business time. We appreciate the option.

- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.

Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.

I'm using it mostly for setting up marketing campaigns. Thanks to detailed campaign reports we've been able to clearly understand campaigns' performance and adjust our messaging going further.

1 Easy to get started with it 2 Lots of features for customer communication & support 3 Great looking and highly customizable live chat widget 4 Amazing customer service

Would be nice to have a more advanced reporting (per agent), but the way it's handled now is fine too

Very satisfied with HelpCrunch so far, no other software in the category comes closer in terms of the value proposition they have.

Value/cost is just insane compared to Intercom - All-in-one customer service platform

our team is happy with everything. We needed chat and HelpCrunch is doing that well

Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices.

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

0 problems with the live chat in 3 months. Product support is very responsive and even accept feature requests

For the price they ask, it's definitely one of the best software I've ever used.