HelpCrunch Reviews: 4.7/5 — Highly Rated

I like the ease of use, the variety of options and the customer support. They come out with new exciting features all the time.

Actually, I can't point out even one tiny thing I dislike.

We do customer support and use it for the slipping away users.

This is a very user-friendly and useful software system for your business.

There are some little flows in emailing, however, the Team is very attentive to the details and our request and they are solving everything out in a timely manner.

This a great tool for customer communication, live chat software, email marketing, help desk, knowledge base, and more tools. So we are using them in order to ease our communication with our customers.

Helpcrunch is amazing! Our startup company http://futurestarr.com has been using their services for over a year now. I must say, this platform has helped our business out tremendously and the cost is very reasonable too. If you have a startup and need an efficient way to provide help desk services for your customers at a low cost, Helpcrunch is the way to go.

There's nothing to dislike about this company.

Customer service assistance, FAQ.

All main features that a new startup might need are available at a very competitive price.

It would be nice if you could control multiple accounts (different products with different knowledge bases) using the same email.

Customer support and engagement.

All the features are good for an affordable price.

Nothing as of now. Really happy with the all features. Waiting for the chatbot and multi-language knowledge base!

Good to have a knowledge base and live chat in one place. Plus, it's really easy to engage visitors on the website with auto-messages.

The live chat feature is pretty awesome. But auto and manual messages are also two of my favorites!

There are some features that still need a few improvements on UX

Customer support is now fast, I can also send email marketing campaigns to our customers easily. And the connection with the database also allows for much faster access to data.

Ease of use HelpCrunch Customer Care Pricing Note sharing Easy app integration

We didn't run into any issues with HelpCrunch yet

We were supporting our customers via e-mail and phone call, but it took us too much time, so we were looking for a change. After trying few software solutions, we've decided to choose HelpCrunch. It really helped us reduce the number of phone calls we need to deal with, which was the most time consuming part of our customer care.

First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly.

I am yet to run into any issues on the Helpcrunch website, and I don't really expect any to arise.

At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming.

Easy-to-use, many features, friendly support

Nothing, waiting for new features to be relesed

Email marketing, communications with clients

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

Customer support and acquisition