Helpshift Reviews & Product Details

being able to help out customers is the best feeling.

nothing. everything is ok as far as I'm concerned

MoviePass

Ease of use is what I like the most. Never had trouble learning how to use it.

None so far. Haven't experienced any trouble using Helpshift at all.

Easy to learn, hence assigning queries is a breeze. A lot of time saved since the tagging options help out in sorting out what to prioritize first.

I love that we can create smart views and auto-assign tickets to certain team members and smart views so the tickets are handled accordingly. The automations to set up auto responders are great, too!

That you are unable to edit the user details to add in the users email and name if that user data does not come over.

We are solving offering quick and exceptional customer service to our customers. We can measure our team's productivity with analytics and see what are the most popular tags to help us proactively reduce issues.

Efficiency and ease of service. Makes it very easy to take care of any issue quickly.

Nothing! So far, so good. Can't complain about anything.

Any issue I've had with CS

I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart.

Sometimes it does lag, Sometimes notifications show but then disappear. Not very often at all, though!

I am able to efficiently work as a customer service agent with my company.

I love the capability of being able to do very specific searches. I also love the ease in emailing customers, seeing previous responses even if it is from a different support representative.

I wish there was a way to download certain tickets/email addresses. Its not super clean right now. When you download it just puts them in a doc. It would be nice to download say all the customers who canceled their subscription through helpshift and have them load into a doc somehow with the conversation link as well.

Lots of customers being helped! Love live chat.

The layout is beautiful, I feel organized, granted I haven't ever used any other software for this purpose. I've never been confused as a 6-month user.

Sometimes the stats page takes a while to load - we have a daily requirement and I can tell that HS isn't refreshed sometimes even when it says it is.

Customer Support communications.

Real-time interaction with the customer.

There is an opportunity to make the search fuction more user-friendly

Communicating with Helpshift make it easier for us to assist our client.

How you can narrow down your searches according to the topics you are looking for.

Could give a little design upgrade. They layout as well could be changed to more creative.

Supporting customers with their daily issues via live chat.

I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check all of our statistics and see how we are doing as a company whole, even though I am but a small part of that company, I love to see that my work is helping the company.

It can be a bit hard to get the hang of it at first. For someone who's looking for an easy way to do support for a small startup, this would probably not work at first.

We are solving problems in our Live Chat area. We are realizing how great the lightning text is to our efforts. We are also able to see what areas need improvement by seeing the statistics of our customer experiences with our live chat customers.