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Keap Logo
Keap
4.3
(Formerly Infusionsoft)
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Keap Reviews & Product Details

Keap Overview
What is Keap?

Formerly known as InfusionSoft, Keap is an all-in-one, cloud-based sales, and marketing software option offering customer relationship management (CRM), marketing automation tools, and eCommerce features. Keap is the preferred platform for small businesses that rely on the platform to streamline sales and manage customer experiences in a single suite. Using Keap, users can segment contact, manage and track customer interaction, send emails, and create tailored campaigns with personalized communication triggers. Users can also use Keap to manage eCommerce with inventory management features, payment gateways, and purchase fulfillment features.

Company Keap
Year founded 2001
Company size 201-500 employees
Headquarters Chandler, Arizona, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Keap Categories on Findstack
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Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Keap
What Keap is best for?
How does Keap compare to Pipedrive?
What are the pros and cons of Keap?
Keap Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Keap Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Keap Media
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Keap Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 31, 2025
Keap Logo
1,468 Keap Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
5.0
CM
Cristian M.
Operation Manager
Share
"Thank you Graig sharing you knoledge on Campaign builder with us"
What do you like best about Keap?

I liked the clear structure of the CB trilogy class that Graig and his team put together for Keap / Infusion soft community. Each video was on point and with clear explanations about the subject. I have done a 1.5 hr training class on Keap emails and Landing pages with another company and I was really confused after that class. But after going through only 2 videos recorded from the CB trilogy class, each of about 10 min done by Graig Jenkins from Monkeypod/Keap all become much more clear. So thank you! I would definitely recommend any class done by Graig.

What do you dislike about Keap?

The class the Graig made, has no downsides. There are some downsides on Keap part with regards to How Order forms display for clients, I wish this would be improved. Another thing is the User Permission internally with Keap , there are so many options there, I wish we would have 3 main access by default that will link to some GDPR risks as ... so we can have a View only, View only with limited editing on some fields, and admin, or something along the lines.

What problems is Keap solving and how is that benefiting you?

From collecting clients' details when we onboard them for our services to following on different stages along the client journey, collecting payments, and running various reports, are all great powerful tools.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Love everything about this service"
What do you like best about Keap?

We love the easy to use aspect of Keap and the organization of the platform. Easy to navigate and work with and no hassles.

What do you dislike about Keap?

We love all the features and are happy with the product, the customer service and ease of use.

What problems is Keap solving and how is that benefiting you?

Keap has allowed us to stay in touch with all of our clients easily and efficiently without worry. No one falls off our list and everyone is taken care of with Keap.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
5.0
Michelle C. avatar
Michelle C.
Chief Digital Marketing Engineer
Share
"Powerful marketing tool"
What do you like best about Keap?

Features, flexibility, customer support

What do you dislike about Keap?

There is more than one way to do anything .... sometimes it is hard to decide which one to take.

What problems is Keap solving and how is that benefiting you?

Implement smart marketing funnel, integrate marketing funnels with eCommerce, affiliate marketing

Small Business (50 or fewer emp.)
Feb 16, 2022
 Source
Overall Rating:
5.0
JB
John B.
Lead Programmer
Share
"To Keap or not to Keap"
What do you like best about Keap?

I use Wordpress and X themes with Infusionsoft plugins to integrate Calendly, Google Calendar, Gmail and Keap all together to produce a smooth easy opt in process for prospects. Keap makes this so easy.

What do you dislike about Keap?

But a serious missing component is in regards to affiliate details. No matter what version of Keap is used, there is no shortage of business models (online anyway) that need better affiliate tracking/details.

What problems is Keap solving and how is that benefiting you?

I primarily focus on use of the api/rest as I'm a certified developer. There needs to be exposure to the api for keap appointments and deals like there has been in the past for infusionsoft (keap max classic) opportunities and scheduled tasks.

Small Business (50 or fewer emp.)
Feb 02, 2022
 Source
Overall Rating:
5.0
Jen W. avatar
Jen W.
Spiritual Life Coach
Share
"Keap Review"
What do you like best about Keap?

Easy to use, professional layouts, great customer care.

What do you dislike about Keap?

I wish they didn't charge by how many email contacts you have.

What problems is Keap solving and how is that benefiting you?

Easier to email my list. Easier to make lead magnets. I've gotten more leads than ever using Keap

Small Business (50 or fewer emp.)
Jan 31, 2022
 Source
Overall Rating:
5.0
CS
Cj S.
Business Strategist
Share
"Best Sales & Marketing Automation Tool EVER"
What do you like best about Keap?

I love thay Keap brings so many essential pieces of your business operations into one place -- Sales pipeline, CRM, invoicing, email marketing, phone, scheduled, and so much more. It's truly our secret weapon!

What do you dislike about Keap?

I don't have any true complaints. Like with any software, there's room for improvement. I've seen the Q3 and Q4 roadmap and it's awesome! Many of the gaps are being addressed.

What problems is Keap solving and how is that benefiting you?

We've streamlined our sales process and automated key steps so leads have an awesome experience. Keap makes it easy for clients to pay! Keap also helps us more easily check in with leads and clients. We have more visibility into our sales pipeline. We know exactly where leads are in the process and we didn't have that before. We've also eliminated dozens of manual tasks leveraging the easy automation feature.

Small Business (50 or fewer emp.)
Jan 30, 2022
 Source
Overall Rating:
5.0
DS
David S.
Web Technology Consultant
Share
"Great Software for managing your Small Business"
What do you like best about Keap?

It's hard to say what I like the best... Scheduling links that integrate with Zoom, invoicing, recurring payments on invoices, pipelines for sales or services, the list really goes on and on.

What do you dislike about Keap?

I honestly don't have anything to say negatively about Keap. Their employees, software, and services have all been very good to me. Thank you so much Keap! Keep up the good work!

What problems is Keap solving and how is that benefiting you?

I am managing my entire web / SEO business with Keap. From scheduling new client calls, to sending and receiving payments on invoices. I haven't really even gotten started with the email marketing aspect yet, but there's plenty of time for that.

Small Business (50 or fewer emp.)
Jan 27, 2022
 Source
Overall Rating:
5.0
Pazbi Z. avatar
Pazbi Z.
Director
Share
"Saved us over 1000 hours a year!"
What do you like best about Keap?

We've found that Keap allows for a level of customisation and integration that far exceeds the competition. The automation capabilities are top notch. It's also a fraction of the cost compared to services like Hubspot that require upwards of £1,000 a month to access comparable features.

What do you dislike about Keap?

The UI for Keap Infusionsoft Classic is a little daunting at first, simply because of the number of things you can do with it. I think that is one area that could be improved.

What problems is Keap solving and how is that benefiting you?

We've used a Keap Partner called The Business Catalyst to help us with our customer journey mapping and automating things like appointments, sales, reminders and evergreen marketing. We've saved over 20 hours a week in repetitive tasks which is over 1000 hours a year. Huge value.

Mid Market (51-1000 emp.)
Jan 26, 2022
 Source
Overall Rating:
5.0
DN
Diego N.
M
Share
"Best All Inclusive Software For Online Sales and Tracking!"
What do you like best about Keap?

Keeps awesome track of clients and sales! Remember all the things you talked over with them anytime in the past and forecast future sales!

What do you dislike about Keap?

It is very complicated and takes a while to learn and set up.

What problems is Keap solving and how is that benefiting you?

Helping keep track of clients and in contact with them. Keeping track of sales and forecasting future sales!

Mid Market (51-1000 emp.)
Jan 26, 2022
 Source
Overall Rating:
5.0
Jessi D. avatar
Jessi D.
Self Proprietor
Share
"Keap is a keeper!!"
What do you like best about Keap?

Money management! Its fully-functional billing system allows customers to pay with cards or PayPal. By using payment forms, you can embed the form on your website to make it easy for people to do business with you.

What do you dislike about Keap?

It can take some time to learn how to build and utilize successful campaigns, so I guess I would say just the learning curve of everything this has to offer.

What problems is Keap solving and how is that benefiting you?

Keeping customers informed is the main. The analytical information Keap provides about the customer helps tailor triggered campaigns to help you utilize your sales pipeline efficiently.