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Gist Reviews: 4.6/5 — Highly Rated
Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Gist Pros and Cons
- Free plan is quite comprehensive
- Supports advanced cross-channel messaging
- Offers buildable forms and popups
- Clunky chat history functionality
- Limited integrations
Compare Gist with other popular tools in the same category.
Gist can easily replace a system like Active Campaign. I love that it comes with a knowledgebase, support ticket center, live view, and a ton of other stuff.
Email deliverability is iffy at best. While they have improved, some of my support emails to customers go into their spam box. They don't receive it and assume I never responded. Email templates are also lackluster, and you can't yet customize the colored bar. No shopify app to date.
Gist is a great all-in-one platform. It has easily replaced four apps/subscriptions.
The combination of live chat and email marketing makes it far easier to connect with leads and nurture them till they are ready to buy. It’s a much more friendly experience for the visitors to my site than trying to get them to force them into my funnel my way. With the added integrations, I can get the information I collect into my CRM to track leads and manually take over from automation sequences when the timing is right.
Although there are almost limitless integrations with zapier, I’d like more native integrations which are easier to set up. Also the embedded form options are slightly limited and more tricky to implement than some options from Mailchimp or ConvertKit. Despite setting up the WordPress plugin, I still get tracking error messages.
Gist helps me nurture leads for my copywriting services. The live chat provides relevant prompts on website pages which show different awareness. The integrated email services help to send relevant messages and nurturing sequences to leads collected from optin bribes and other services so to help keep my freelance pipeline full while I work on money generating activities. It means that I can spend less time working on getting clients and more time working on generating income and doing the tasks I enjoy.
I really like Gist Chat. It is modern and easy to use.
I really need Knowledge Base in Chat, but now it is not working.
All marketing platform in one.
The support, because the owner himself attended to my concern immediately.
The product itself because there are features that are needed but aren't available.
We use Gist for Live Chat, support messages and sales.
The range of functionality and tool set of the platform has great potential. It's easy to set up and use.
There is NO customer service. It literally takes months to hear back from anyone there. We also generated more than $1200 in affiliate revenue and they have not paid out a cent of it.
It's a good centralized comms platform
