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Zoho CRM Reviews & Product Details
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
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| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Compare Zoho CRM with other popular tools in the same category.
best in the market ,easy to use ,best indian customer support ,have large number of feature ,best implementation practice as per indian standard,east to integrate with various tools like tableau software and powerbi,can be used for frequent roles , and internal evaluation to devlop core team
little global presnce ,high complexity of coding
in getting direct orders from customer to delivering the quotes pricing and details of delivery ,customer retantion to new customer engagment ,proper utilization of current resource of knowledge pool
The flow and easy to access everything in one place
There is absolutely nothing to dislike about it.
Going the old school and working on excels. Zoho has made things much easy to maintain
This CRM empowers businesses to streamline sales processes, track leads, automate tasks, and gain valuable insights for informed decision-making.
How technical it can be however it is easy once used frequently.
Problem: Manual and time-consuming sales processes can hinder productivity and lead to missed opportunities. Solution: Zoho CRM automates repetitive tasks, streamlining sales workflows and allowing sales teams to focus on more strategic activities.
I like how I am able to set tasks and reminders for my week and am constantly reminded until they're completed
The CRM can be a bit too simple at times and doesn't fully integrate with my company's quoting tool
Customer data compilement as well as task and deadline fulfillment
I like that it is user friendly and there are a lot of features we can use for the business. We have been using Zoho for almost 2 years and it is definitely something that we would be able to recommend to someone who is using crm on a daily basis. We use Zoho frequently.
None that I have encountered so far. Haven't reached out to customer support yet for any issues.
Able to sort leads in a convenient way. It's where we store all our lead info and where we add notes and documents for our leads. We can add tasks as well.
Ability for multiple users to interact and update. Ability to interact with outside client.
Sometimes it is almost too big to get all of the data in there. It feels like it is incomplete even though you have a lot updated.
Client management and client information sharing across internal departments. As well as allowing us to share documents securely to and from clients.
I like how you can customize your experience for onboarding, CS, and repairs. So easy to implement all the tools at your disposal. I use it every day for my job. I even use it to integrate my lead generating NFC band, Linq.
It's a little cumbersome to figure out with no experience, or guidance.
All of my client and dealer conversations are logged. Even quote forms are generated throught the app
Easy to use for any user (admin or end user) and can be implemented in any business industry by doing minimal customisations to the application as per need.
Pricing can be reduced for enterprise edition which comes with loaded features.
Quickly Send quotes to customers, have track of complete customers with stages of the deal / Oppurtunity.
The return on investment and the cost to benefit ratio of ZOHO CRM is unmatched. It has just enough features required to run the sales and marketing division of a small to medium b2b/b2c business without incurring huge cost. It's extremely easy to use and the learning curve for new sales people is usually no longer than a couple of weeks if they use it daily.
The software is best for small to medium business but it doesnt handle all the requirements necessary to run a large company. Customization quickly can become a bottleneck and customer support can sometimes be a little difficult to work with.
Zoho CRM is a customer relation management tool that helps sales and marketing teams to manage an entire customer's journey beginning from lead discovery to converting it to a paid customer.
Very user-friendly to personalize. Canvas to personalize the user interface.
The extension for Outlook and Gmail is not very handy, and it's a shame as CRM and Emails are tools that work together. Zoho CRM will be on the top when the extension for Outlook and Gmail gets upgraded.
Manage the pipeline from leads to deals. Offer analytics to measure Marketing initiatives, Sales performance, and Customer Satisfaction.