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Zoho CRM Reviews & Product Details
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
1. Good interface 2. Multiple integrations available 3. Simple learning curve 4. Our BDE were able to add/manage accounts/sales very easily 5. Custom dashboard available for reporting
1. Dashboard sometimes takes time to load 2. Mobile app not user-friendly 3. Adding individual licenses can be expenses
Good CRM tool for startups & scaling team
This CRM enables me to effortlessly run bulk email campaigns by importing both email addresses and content. Additionally, I can easily track these emails by generating simple reports.
It would be beneficial if they increased the limit for bulk email campaigns.
Running email campaigns with Zoho helps us increase sales by receiving instant replies. Zoho CRM aids in tracking responses, distinguishing between those who have replied and those who haven't. I genuinely appreciate the platform's construction, and it's commendable to see Zoho as a fast-growing company. Thank you, Zoho, for providing this excellent platform.
This Platform helps me to track my Clients/Customers details. Zoho CRM Platform give me every single notification like your customers dues are coming and etc. This helps me to create my future Planing based on upcoming work load.
They should have kept all important headers at one place OR they should give us to make one folder of the important headers, which we want to see.
As I told earlier, that this Platform helps me to track my client data with the pop-up of there coming dues. This helps us to be ready with the papers/Email for the Client.
Zoho provides multiple business solutions, and one of the standout features is their platform that allows me to create invoices before the due date. This platform automatically generates and sends invoices before my client's software expires, helping me avoid delays and provide timely solutions to my customers.
I don't have anything that i don't like about Zoho Platform. I really like the platform as this gives me better solution everytime.
The Zoho Platform is a valuable tool for our company, aiding in lead assignment, tracking, deal closure, and invoice generation. This saves our lots of time.
Zoho CRM have one unique feature, which is " Fields " in all Leads stages. And there Filters also helps me to track the Leads and its very easy to use.
They have lots of Header which can be merge and keep it simple.
Zoho CRM platform filters helps me to get my leads which was untoched just my clicked or filtering out from Leads section. And there are also more such filters which helps me to get my work done in very less time.
Zoho CRM is a user-friendly and customizable solution that has significantly improved our customer relationship management. Its drag-and-drop workflow builder, insightful reporting, and seamless integrations make it a valuable tool for businesses looking to streamline their processes. Highly recommended for its efficiency and cost-effectiveness.
By incorporating these features, Zoho CRM can become an even more comprehensive and versatile solution for businesses across various industries.
Integrate
One of the best platform for Tracking sales team in our company from lead generation to sales closure Zoho Crm is a great help
It's very complex process to set up individual zoho crm in sales team
It's helping me in lead generation and tracking all the CRM realted queries. It has unique features that makes it just perfect for communication and collaboration.
The application is available on my phone and hence is easy to use on multiple devices.
No integration for free plans, please include.
Affordable pricing Ease of use Email tracking
The most and best part of zoho is taging and filteration
Noting as such till now m -ve about zoho
DATA BIFURTAION, DATA MANAGEMENT AND KEEP REAL TIME UPDATE AND FOLLOWUPS
The thing that I liked most about Zoho is it helped me build good relations with my customers in a very less time.
The application is really useful and I have never faced any difficulty.
The customer engagement features that it provided has really helped in building a good customer relationships in our organisation.