Zoho CRM Reviews: 4.1/5 — Solid Choice

Boost sales. With Zoho CRM, you can identify, nurture, and follow up on quality leads. ...

No comments as its been a wonderful tool.

It helps to track things in one place and easy to follow up. Its time saving

In my option whole zoho crm is best platform

If i want to know about something in zoho so its a time taken process to discuss the things with Zoho team.

Zoho one is end to end solution starting from sales initiate to closing the deal.

Coming from a nontech background, this CRM is more efficient to me as it requires no coding knowledge or any developer to do any minor changes on the platform. I can easily play with its interface and is very efficient in managing as many accounts as needed and also helps in detailed reporting

I had a great experience with this CRM since it is a one-stop solution for client management. It quickly solves all the business purposes, so finding any loophole in this platform is difficult.

The best feature is email marketing campaigns which help build new customers: managing sales, marketing, customer relation, and real-time reports on one platform.

Contacts management & Account management

Not as such for now,need to look on pricing part

Easy to access data planning tasks easily

Simple and Easy to USe - Highly Effective for Mid Tier CRM Users

User Interface can be better- Digital Platform Enabled

CRM User Adoption , Required Functionality

Integrations; Team management and Easy deploy Collaboration between teams Reports and Analytics

Not much not to unlike; UI/UX can be improved Better mobile app for field teams

All in one tool; Great Insights and Forecasting for sales

Zoho Attendance, Timesheets, Appraisals,

Zoho takes time to resolve company queries.

Attendance and project hour tracking for employees

Allowing multiple app integration is the Most important feature of zoho one

Nothing found yet, it's quite hard for me to find any downside

It allows me to keep everything on one place..

User Friendly, Easy to understand. fast,

None, if the calling feature was there it would have been great, integration to Zoom

NA

I like the simplicity and that it provides the user all the information in one place.

There are very few things to dislike, one of them being less options for integration with other platforms.

Our whole department uses zoho to maintain client information and keep a track of all the communication till date.

Zoho CRM allows us to stay on top of our clients, integrates with Zoho Mail and has scaled with our growing business for the past 9 year.

The template editor isn't the easiest to use and I wish it allowed you to see other Zoho creators that have created public templates to copy.

Staying in touch with our clients, emails, sales and more.

Zoho CRM is one of the best content management software with multiple support like web forms, salseIQ, leads management

In the Web forms, there is no support for google ReCaptcha v3

We can integrate Zoho CRM for lead generation automatically using web forms

ZOHO CRM has the best and the most easy-to-use user interface. It is very cost-effective as compared to the other competing products in the market. The user-friendly GUI is the best in the world.

There is nothing to dislike in the product. The online version is as good as the on-premise system. It is a complete end to end CRM covering all aspects of business needs.

ZOHO CRM makes it very easy to manage our clients properly. it gives timely reminders for follow-ups and meetings. It enhances our productivity by 200%.

It's easy to use and customize. Its alsoeasy to learn

The product features lists are too long they need to do video comparisons cause you can easily pick the wrong product.

Making the sales process more streamlined

Discover the power of a single, all in one platform that helps to manage business sales & marketing prospects, leads, email lists and campaigns. Zoho CRM is an easy to use sales and marketing software that helps to manage all of contacts, emails, tasks and notes in one place. It offers features such as email integration and automation insights to help contacts better. Zoho CRM is a powerful sales and marketing platform that can help to manage business teams and customer relationships. We can also schedule events, send personalized emails, manage leads, set tasks and more with a single dashboard.

Manage customers across multiple channels like emails, social media and even phones to automate processes and improve response rates. Get real time insights on customer activities to personalize their experience.

Zoho CRM, a complete sales and marketing automation platform for our online businesses, It helps to manage our business sales, marketing and customer relationships in one central location. Connect with business customers wherever they are email, chat or social media. Send targeted emails through the platform’s email marketing feature that enables to personalize email content based on user behavior. Get real time reports on user behavior, customer profile and more. Zoho CRM helps make informed decisions about business operations so that We can grow faster and smarter.

Zoho gives free emails which is really helpful for our clients and we strongly recommend ZOHO

Nothing specific cons about ZOHO CRM. We love it

Generally our clients doesnt know how to get free email ids for their domains. We help to configure their domain using ZOHO CRM and get it processed. ZOHO CRM helps our business very much

Zoho CRM..! I have been using Zoho CRM for three years. It is beneficial for Companies / Offices. In our daily routine, we need to call and follow up with the students. Also, we need to update the status of Students. The company will assign leads for every employee to follow up. By using this Zoho CRM, we can filter Hot Leads and Cold Leads. Based on that, we can follow up and note student status and details. Also, we can set reminders for the students who are not responding. If any lead is not responding continuously, we can directly send a request through Zoho CRM to the Internal Follow-up Team. If we want to send a WhatsApp message or email to a particular student, we do not need to save numbers on our phones. We need to download the WhatsApp application on PC. There is a direct option in Zoho CRM like the WhatsApp symbol. We can Click that and send messages directly through our WhatsApp Application. Coming to Emails, there is an option like an Email; we can click that and send an email directly to the particular student.

There are no such dislikes about Zoho CRM. If we have any issues regarding Zoho CRM, we need to raise a ticket to the sales department. They will take minimum time. In the meantime, there are many ways to do things in our daily routine it will get delayed. Sometimes Zoho CRM will make us confused with their activities like simple things, creating reminders.

Whenever we face issues with Zoho CRM, we have a separate team that is IS team / Sales Team. We will raise a request/ticket, and they will solve the issues. But the main problem is we will face difficulties more times with Zoho CRM. It will take time to resolve from the particular team. As well as, we have benefits with Zoho CRM. We can easily track the Lead profile and status. We can make notes for every conversation, which will be helpful for further communications with the same lead.

Works very well with my team, easy to use, and reliable

learning curve, but we got it figured out

Staying in touch with our clients and maintaining their needs

Zoho has helped us stay organized in so many ways. We love that we can add checklists, tasks and send out automated emails!

I have not found anything I dislike about Zoho.

Zoho is helping us stay organized and complete tasks when needed. It is also helping us stay connected with team members, agents, and leads by sending out Automated emails.

Excellent CRM app and analytics driven solution, all in one solution for complete business activities.

Nothing, I like most of its features and ease to work accessibility.

Attendance managment, Invoice , Sales Analytics, revenue booking and order concilation

The integration capabilities with other tools for sales and marketings

The lack of transparency when first purchasing the product what tools will be available with CRM only

Able to manage our sales and marketing pipelines

I like how easy Zoho CRM is to tailor to my business. It does not require a lot of coding or developer knowledge to make minor changes to the user interface and I like that a lot.

The only thing that is difficult about Zoho CRM is that the security can sometimes be a little too "tough" when signing into your user account. This is hardly a terrible thing, though, but it can be tricky, significantly if a security setting is adjusted on accident in other Zoho products.

I am solving the problem of keeping track of customer interactions with Zoho CRM and the customer "experience." I am also solving the issue of connecting online customer profiles to build my database.

The best part is the User interface and the visualisation. It allows the managers to take a review of the resource availability and gauge how efficiently the resources are spending their time.

Less integration available with 3rd party tools. Also the product software upgrades are not frequent. With these limitations, the pricing does not look valuable

Benefits about the resource availability which allows the sales team to forecast for their projects accordingly. Also it has bought operation effectiveness through optimum utilisation of resources.

Zoho is always improving their products and they have more features available now than most of their competitors. Good customer service and system servers are never down.

Translation to Portuguese is not so reliable.

Keeping customers in contact and all information related to their activities.

Because its helpful to increasing the sales

I didn't find any drop point in the Zoho motivator

We can create competitions in our sales team.

I like seeing calls and deals from previous email threads to give context.

Integration is wonderful! I wish that the trial period was longer.

I followed up with clients and prospects at various stages of the conversion life cycle. It helps to address service inquiries that come long after the initial sale.

Using motivator, you can create Games that create an environment of competition in the organization and increase productivity. We implemented Motivator in one of our organizations, and the impact it created was incredible. Everyone in the sales was working on getting on the top of the list.

You cannot create custom dashboards in Motivator, and the basic dashboard that it provides is not powerful to show complex reports. The application is a beautiful tool for basic reporting but not advanced analytics.

Motivating sales employees is always important. And using this tool, we created an environment of competition that helped the organization keep the sales teams engaged and motivated.

The Zoho CRM is very easy to learn. It really provides services for sales professionals to identify the nature of the leads captured by the tool, it gives real-time information for better analysis to judge the priority of the leads as new, cold and warm leads at a single platform. The features are so functional and useful for day to day professionals. I have been loving it.

It is difficult to say what I dislike as it is a one-stop solution for your client relationship management, had a great experience and the platform is indeed user friendly. It really solves the business purposes.

It helps businesses to develop their customer marketing strategies. The email marketing campaigns with Zoho are a must-try for building new customer strategies. The mobile app that goes with the web application makes taking notes to create the tasks easier.

Tight integration with other systems Workflow tools Trackability

AI capability is not that great; it needs more powerful features

Tracking webinar interactions Team management

The quality and the customer support is the best thing in it . I used this crm for several times for my clients and its quite satisfying

Sometimes it bounced back some emails those are already two times verified by the zero bounce and never bounce

All my tasks and other campaigns