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Zoho CRM
Streamline Your Sales Process
4.1
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Zoho CRM Reviews & Product Details

Zoho CRM Overview
What is Zoho CRM?

Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Zoho CRM Categories on Findstack
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Ask Questions about Zoho CRM
What Zoho CRM is best for?
How does Zoho CRM compare to Pipedrive?
What are the pros and cons of Zoho CRM?
Zoho CRM Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Pros and Cons
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Media
Zoho CRM video thumbnail
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Zoho CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 26, 2025
Zoho CRM Logo
2,438 Zoho CRM Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Jun 10, 2023
 Source
Overall Rating:
5.0
P.
Parveen .
Founder
Share
"This software is very useful to manage the accounts and leads"
What do you like best about Zoho CRM?

The reporting of zohoband dashbord which we can customised as per the requirement also support is very good . Aprat from this you can prepare n number of reporting like calls status and sales status

What do you dislike about Zoho CRM?

For example I want to share more than one account with number of person then we have to do such activities one by one. So share option needs to be improved.which will be really helpful

What problems is Zoho CRM solving and how is that benefiting you?

The reporting of the team members and customer management is very good we can easily manage and we can set the task reminders and calls reminders which will be time efective and easy way to manage the regular activities

Mid Market (51-1000 emp.)
Jun 06, 2023
 Source
Overall Rating:
5.0
RK
Ruchit K.
Founder
Share
"Zoho one is the Fantastic CRM Solution."
What do you like best about Zoho CRM?

Zoho's best part is managing the whole organization process related to Sales, Purchase, Admin, HR and many more. From a sales point of view, its very help me to grow sales either from new or existing accounts.

What do you dislike about Zoho CRM?

Nothing is disliked in Zoho CRM, as per my thinking.

What problems is Zoho CRM solving and how is that benefiting you?

The main problem is that every organization manages client data, purchasing, inventory and invoicing. So Zoho One is the best solution to manage everything in a single client. Trust me, my organization adopted Zoho CRM and saved lots of dollars to use this.

Mid Market (51-1000 emp.)
Jun 06, 2023
 Source
Overall Rating:
5.0
KM
Kamal M.
Founder
Share
"CRM for Modern Enterprise"
What do you like best about Zoho CRM?

Zoho CRM, the very likely CRM software which is used by almost every 2nd person. I have had an amazing experience using Zoho which caters to the business needs of the large-scale enterprises. It is one point solution to hyper manage all operation including sales pipeline, forecasting, automation, task management, managing marketing campaigns, rich analytics and best is, it can be easily setup.

What do you dislike about Zoho CRM?

Not much but pricing & Zoho Customer support is something needs to be given importance. Many a times i have connected to different customer representatives and been answered differently for similar queries. I suggest Account Manager concept will definitely reduce the escalation.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho CRM helped my team to overcome difficulties to have a clear understanding of sales forecasting. The task management is very robust it led to timely connection with clients resulting in more deal closures.

Mid Market (51-1000 emp.)
Jun 05, 2023
 Source
Overall Rating:
5.0
RS
Rakshit S.
Founder
Share
"I have been using Zoho from past 7 years and the experience could not be explained in words."
What do you like best about Zoho CRM?

Probably, one of the most robust tools in today's era, with almost every functionality that an organization looks forward to.

What do you dislike about Zoho CRM?

There was, but it has been rectified, too, in terms of the UI improvement.

What problems is Zoho CRM solving and how is that benefiting you?

As I briefed earlier, I have used one of the phenomenal platforms so far. It has leveraged the standard and created a benchmark for any new CRM tool entering the market. I look forward to utilizing the tool with more and more enhanced versions.

Mid Market (51-1000 emp.)
May 19, 2023
 Source
Overall Rating:
5.0
DC
David C.
Account Manager
Share
"Desata tu creatividad empresarial con ZOHO ONE: La herramienta definitiva para la innovación."
What do you like best about Zoho CRM?

Lo que más me gusta de trabajar con ZOHO ONE es su capacidad para simplificar y centralizar todas las operaciones empresariales en una sola plataforma. Esto significa que no es necesario lidiar con múltiples sistemas o aplicaciones independientes, lo cual ahorra tiempo y esfuerzo. Además, ZOHO ONE ofrece una integración perfecta entre todas sus aplicaciones, lo que facilita la colaboración y comunicación fluida entre los equipos. La simplicidad y la coherencia son aspectos que realmente puedo valorar de ZOHO ONE.

What do you dislike about Zoho CRM?

Para algunas empresas que ya utilizan sistemas o herramientas especificas que están muy integradas en su flujo de trabajo, es posible que encuentren ciertas limitaciones o falta de integración completa con ZOHO ONE. Aunque ZOHO ONE ofrece una amplia gama de integraciones y API´s, algunas empresas pueden necesitar ajustar un poco sus procesos existentes o realizar adaptaciones para lograr una integración perfecta con ZOHO ONE. Creo que es de suma importancia evaluar cuidadosamente las necesidades especificas de tu negocio y considerar si ZOHO ONE se ajusta adecuadamente a tus requisitos y objetivos empresariales antes de tomar una decisión

What problems is Zoho CRM solving and how is that benefiting you?

Me ayudó a la fragmentación de datos y falta de integración al proporcionar una plataforma centralizada y completa, tambien, en la ineficiencia en la colaboración y comunicación interna. Me dio las herramientas para mejorar la falta de visiibilidad y control de las operaciones comerciales. Y lo mejor es que me ayudó en gestionar la complejidad de mantener clientes y ventas en un mismo lugar.

Small Business (50 or fewer emp.)
May 17, 2023
 Source
Overall Rating:
5.0
HR
Harun R.
Founder
Share
"good"
What do you like best about Zoho CRM?

Client Script and Standalone Functions..

What do you dislike about Zoho CRM?

Subforms incorporate with client script not working properly

What problems is Zoho CRM solving and how is that benefiting you?

incrideble

Small Business (50 or fewer emp.)
May 17, 2023
 Source
Overall Rating:
5.0
BB
Buse B.
Founder
Share
"Zoho One bugüne kadarki en iyi Zoho Deneyimi"
What do you like best about Zoho CRM?

Zoho One ürünler topluluğunun ihtiyacı fazlaca karşılaması. Gerekli olan bütün toolların bir araya toplanmış olması ve bu sayede ürünleri birlikte kullanmak için harika bir fırsat.

What do you dislike about Zoho CRM?

Bazı alanlar için sınırların olması ve bu sınırların genişletilmesi konusunda çok çaba sarfetmemiz gerekiyor. Bazı konularda daha esnek daha rahat olmalı diye düşünüyorum.

What problems is Zoho CRM solving and how is that benefiting you?

Müşteri adayları ve fırsatlarını yönetmem konusunda bana çok yardımcı oluyor. Müşterilerin fırsat yönetimlerinin her aşamasında bütün verileri zoho da çok kolay ve ayrıntılı yönetebiliyorum.

Mid Market (51-1000 emp.)
May 12, 2023
 Source
Overall Rating:
5.0
RA
Rochelle A.
Customer Service Team Lead
Share
"Zoho Onetastic"
What do you like best about Zoho CRM?

You have instant access to your contacts, leads, notes, and deals using the Zoho CRM mobile app. Additionally, it makes it simple to call prospects and customers straight from the app on your phone. For iOS and Android, the mobile app is accessible.

What do you dislike about Zoho CRM?

The number of users and other features that are available to low-tier Zoho CRM users are restricted. For instance, the free plan limits permits a maximum of three users, and AI features are only offered on the more expensive plans. Additionally, on cheaper plans, you might not locate the apps you're looking for.

What problems is Zoho CRM solving and how is that benefiting you?

Similar to creating macros, which are collections of tasks you may trigger to complete all at once, Zoho CRM enables high-tier plans. As a result, you may create a macro for lead nurturing that includes tasks for calling the lead, setting a task for follow-up, and sending a series of emails.

Small Business (50 or fewer emp.)
May 12, 2023
 Source
Overall Rating:
5.0
Alexis C. avatar
Alexis C.
Business Intelligence Analyst
Share
"Powerful and elegant CRM"
What do you like best about Zoho CRM?

I like how easy it is to learn and teach to use. It is an elegant, simple CRM with a fast interface. It has everything you need from the moment you sign up. Integrating other applications and having an extensive file of our clients is effortless.

What do you dislike about Zoho CRM?

In some steps, when carrying out integrations, I had particular problems with the information, and some duplication of contacts, perhaps due to ignorance. Eventually, it was possible to debug and correct this minor inconvenience.

What problems is Zoho CRM solving and how is that benefiting you?

A complete follow-up of all the activities we can carry out with our clients. Generate quotes and invoices. Be clear about the stages in which the work proposals are. Campaign tracking

Mid Market (51-1000 emp.)
May 10, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho HRMS"
What do you like best about Zoho CRM?

Zoho one gives me to manage my attendance and other at one portal. The portal is simple and easy to use.It allows to regularise my attendance and provide me option to request for rembursmi ment.

What do you dislike about Zoho CRM?

There is no such factor that I dislike the Zoho but sometime it takes time to load or some MFA didn't work but it is very rarely otherwise there is no such problem in zoho

What problems is Zoho CRM solving and how is that benefiting you?

It is solving attendance problem.In today scenario the work from home is quite normal and it is very hard to HR to check the attendance time if there is Zoho so it is very beneficial for Company.