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Zoho CRM Reviews & Product Details
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Compare Zoho CRM with other popular tools in the same category.
Easy to install with great customer support and it helps me automate my business, easy to impliment in any business.
Costly as compair to its compititor and dasboard is too clumsy.
It increases my lead convertion rate also it connects my clients more effectively.
It's dashboard is the best thing I ever used, it's easy to use and easy to integrate in any system, also it hase great support team which help in every scenario.
It's costly and more clumsy as it has more features then needed
It connects my clients to my sales and management team easily and without any fear of missing leads.
I have been using Zoho from last few yers my experience with Zoho was amazing like Sales process in Zoho is very good . it's easy to use , I am using is frequently, the best thing is that Zoho have mobile application which makes every process easy . Their customer support service is very fast , I loved it .
Zoho need some improvement , it have time taking proceses , also it is more expensive then other CRM . In this price rang Zoho should offer more features . Sometimes we face integration issue.
As a Sales person , I feel that sales process of Zoho is fantastic , Also they have Mobile applications which helps alot. CRM is perfect.
Its easy to instal- intergrate and implement. Its good for sales cycle and to use Zoho is very easy. It has all the features you will need in a CRM and customer support is top Quality. I use zoho daily
Nothing i love every thing about Zoho CRM
Sales Cycle - reporting - sending emails - and tracking
It has everything that a CRM must have. User access is simple, each stage of sales has been defined, very convenient to directly update the leads, contacts and deals through Outlook.
I do not find anything to dislike with ZOHO CRM. It works well for me.
- Keeping records of sales cycle. - Complete database of leads and contacts for all geographies and industry verticals. - Deal tracker and reminding with the records that I have maintained for taking the follow ups. - Sales analytics to track down KPI's. Account management of Inbounds and outbounds during the sales cycle.
The support is outstanding and tons of value
Nothing that I dislike as of now. Every issue was resolved
Lead to win solutions as well as a robust after sales module
Our support team likes the ticket system. Our CEO likes the price. Our Sales & Marketing team are setting up a lot of automatations in the CRM.
Sometimes there are bugs with the system. Their tech support team is helpful in getting them sorted out.
One place to keep all customer information.
I loke how I can save customer information, schedule tasks and meetings and still intergrate my emails with Zoho CRM
Sometimes, when I make calls, they are not recorded correctly.
I am solving the problem of record keeping and data retention. I have been able to retain customer comments and information as well as assist in following up with them.
This CRM provides end to end solution to a sales professional. The tool helps in identifying the leads and helps till the order execution process. In short, It is features rich sales tools for an individual as well team leaders. If you would like to utilize it best, use its app on mobile. Instant call to a potential customer and follow-up is really easy from the mobile app.
Configuring access right features little complex mostly when the team size is big. Merging duplicate data is also not as easy. Social media integration could be better.
Tracking the right kind of prospects and making follow-ups with them perfectly. The tool helping me in execution of sales process and helping me in day to day sales activities.
Switching to a full-fledged online business software suite is a great advantage. Zoho's complete suite includes all the software that integrates well with the system. If you are looking for more features, you can find them all there.
There are some features that are only available in the paid version, such as filtering and layout adjustments.
It was easy to work in the Zoho environment. The layout is good and everything has a nice consistent feel.