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Zoho CRM Reviews & Product Details
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Compare Zoho CRM with other popular tools in the same category.
The most helpful thing is it allows product comparisons which allows in taking an informed decision. Also the incentivization againts the reviews is the best thing.
Though G2 incentivezes against the reviews given but the depth and quality of review against which the users are rewarded is unknown.
the suggestions about the appropriate software that G2 proviedes is really heplful as you dont have to keep looking for the right software.
With the ease of use and implementation, seamless customer support, and wide number of features (kanban view,3rd party integrations, automations) ZOHO CRM is the best out there
Nothing to dislike about this software till date
Zoho solves the biggest problem of categorising my lead funnel and enabling me to utilise my sales pipeline to the fullest
One of the easiest sales CRM, so many features, seamless suport, segmentation and many more options available. Easy to integrate.
So for nothing as such, the CRM is flawless.
Zoho helps me in segregation of my leads making it easier to follow up on any leads eventually completion of my sales target.
Ease to setup and configure, value for money
there seem to be bugs at times, needs a few more features
Management of leads
Zoho is user friendly , can be integrated with any 3rd party softwares, allows custom automations, has a variety of views and dashboards to manage leads , Kanban view is the best feature.
Sometimes there is a little delay in filter views.
Zoho solves the major problem of lead segmentation and real time stage management. It solves many problems related to lead management and utilisation.
the platform makes my work very fast and the leads can be managed very easily
phone apllication ui is to complicated and takes a lot time to understand
lead creation and management
easy to setup and segregate leads, integrations are easy
lacks customization, support is slightly weak
Management of leads
BEST LEAD MANAGMENT TOOL, TO MANAGE SALES TEAM
THERE IS NOTHING WHICH I DON'T LIKE ABOUT ZOHO
CRM IS HELPING ME TO HAVE A GOOD LEAD MANAGMENT TOOL, WHICH IS RESULTING IN GOOD CONVERSION RATE
Holistic API enabled application helped IIFL grow in size at enterprise Level. The UI is easy to use and user friendly. SSO integration is best way to login available.
Some skills are required to configure logics at CRM end and can not be done by the end user alone. This can be improve by having more low code development greenfields
Having all leads available at IIFL level can be seen holistically in CRM irrespective of the source of the lead, The internal Dedupe is also very helpful to IIFL.
I really like about how Zoho CRM streamlines our sales process. Customization options available in Zoho CRM is fantastic and allowing us to integration with other tools like email and social media platforms, makes it a central hub for all our customer interactions. Managing all leads are easy for us with single platform.
Sometime I face issue when any new updates come, and new changes disrupted our workflow. Customer support is sometime not as good as we expect.
Managing multiple leads with Zoho CRM is very easy, and it improves chances of converting prospects into customers. Insights I get from Zoho CRM help in making data-driven decisions. and enhancing our sales strategies.