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Zoho CRM Reviews & Product Details
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
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| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Compare Zoho CRM with other popular tools in the same category.
It's easy to use & all integration is very easy. It's one of the most Affordable CRM when compared to other competitors. It is easy to use & UI is great. The report section is great
The speed of Zoho CRM is low. The UI needs to be revamped, and more details must be added. The support team can be better. Sometimes, the site gets errors & doesn't open
Zoho is much cheaper than other CRM. It provides the same features as other CRM with less cost. Thats why people & we prefer Zoho CRM. The main USP is the pricing.
It is very well structured; I only need to add customized fields to the standard layouts to solve most of the sales team's requirements. And it's effortless for the users to understand the sales process.
Dashboards for sales teams with over 25 users are not so powerful.
Lead visibility to avoid overlap activities for sales staff. A simplified follow-up to sales process milestones. Online reporting to monitor executive's performance.
User gets complete control over the crm in terms of looks, module level fields, extensions
Support articles. I wanted to create a custom action in my extension but couldn't much help realted to it in the support arcticles
It helps me to engage with my customers very easliy
The Best Part of Zoho CRM is to manage the data either from Lead, deal and for manager point of view they always track the record of their team members.
All the things is good in Zoho CRM tool.
The problem of manager is to manage the team and their task. So Zoho helps manager to help the manager to manage the team to track the team member records either in activity, calling, email its just simple generate through reports and dashboard.
The best thing in Zoho CRM is to manage Leads, Deal, Accounts and to track the records.
As per my thinking, All the thing is good in Zoho CRM
The main problem of every sales person is to manage the records either in lead format or in account format. Zoho CRM helps sales person to manage all the records.
The Best Part of Zoho CRM is managing the Lead, Deal and Sales Report.
In my opinion, All thing is good in the Zoho CRM tool.
Every salesperson's main problem is managing the sales from Lead form, deal form and many other things. So the Zoho CRM helps us handle all the activities from Reports or dashboards.
I love the Dashboard setup and configuration options, as well as the ease of use whenever building and navigating my call lists
I don't have any major gripes about zoho, but sometimes the 'Deals' page can be a little harder to navigate. Would be easier if it automatically re-organized when you updated the contact or account profile.
It is helping us do a much better job tracking our 'new customer outreach', while providing an excellent platform to track our sales data and analytics on a weekly basis!
There is so much you can customize so you can use it for pretty much any sales type thing. It's easy to connect soft phones and set up users as well as the entire pipeline and there's so many ways to filter leads and keep track of everyone it's a great crm and it's not nearly as expensive as other ones that do similar amounts
There's nothing specific except that I spent maybe an entire month just learning how to set everything up. It is a TON of information but all of it is very easy and accessible in their help page they walk you thru everything without needing to speak to a person at all
It's a great crm for a small company we only had 8 sales people on my team and I needed something that made sense cost wise and would help us get through thousands and thousands of leads some very hot and some completely cold zoho made this very easy and we ended up getting through them all
Super easy to use and has many functions. User friendly & customizable!
Not much. Reminder settings seem hard to personalize, so getting unnecessary pop-ups.
Great for managing client leads and campaigns. Gaining lots of time for the sales process and client follow-ups.
Overall Zoho CRM is best platform for all business process
According to me I don`t dislike any thing within CRM. But sometimes support team doesn`t support properly.
Our complete business process we have setup on zoho and it is functioning smoothly with the help of blueprints and automation rules