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Zoho CRM
Streamline Your Sales Process
4.1
(2,438)
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Zoho CRM Reviews & Product Details

Zoho CRM Overview
What is Zoho CRM?

Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Zoho CRM Categories on Findstack
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Zoho CRM Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Pros and Cons
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Media
Zoho CRM video thumbnail
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Zoho CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 09, 2025
Zoho CRM Logo
2,438 Zoho CRM Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jun 20, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"It was a good one being able to stream line work load of work making it a lot easier as to analysis "
What do you like best about Zoho CRM?

It saves cost and able to handle the complexity of a work force and business very flexible with good updated features

What do you dislike about Zoho CRM?

Nothing for now the software is okay and easy to use very flexible it has a lot of very useful and effective features which are easy to apply and use

What problems is Zoho CRM solving and how is that benefiting you?

Am using it to solve innovations and collaborations problems and is yielding positive results

Mid Market (51-1000 emp.)
Jun 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM is one of the good tool for managing the customer related activities"
What do you like best about Zoho CRM?

The best thing about this software is its user-friendly platform and let new user to learn the software very easily with a short period of time. Also, it covers almost every aspect of the business processes like lead mapping, creating an account and so on...

What do you dislike about Zoho CRM?

I think the customization of this platform needs some extra knowledge and skills. This cannot be done with the basic knowledge of the tool.

What problems is Zoho CRM solving and how is that benefiting you?

There are many problems to be solved by implementing the zoho crm software like prospect details can be mapped directly along with the different level of conversations. Also, the daily activities of the sales people can be converted automatically to report dashboards.

Mid Market (51-1000 emp.)
May 29, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Perfect Sales Tool for Management!"
What do you like best about Zoho CRM?

Amazing tool to track the sales progress, new potentials, closing potentials, closed deals (won and lost). The reports provided are detailed and efficient for further analysis. You can also track sales people and customer interaction.

What do you dislike about Zoho CRM?

System glitches can occur once in a while, also their automatic billing system is not very user friendly.

What problems is Zoho CRM solving and how is that benefiting you?

I have been able to analyze and track the sales quotas and calculate commissions based on that. Reports provided are useful in in-depth analysis as per employees, projects, potentials etc. Various reports provide a much clearer view by time, employees, potentials etc.

Small Business (50 or fewer emp.)
May 22, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Completely satisfied with ZOHO CRM, price is also affordable"
What do you like best about Zoho CRM?

When we run campaigns Mails are landing to primary mails

What do you dislike about Zoho CRM?

No email insight option. if it would be there it could be more user friendly.

What problems is Zoho CRM solving and how is that benefiting you?

I am not able to track my emails. Benefit: Emails are landing to primary box.

Enterprise (> 1000 emp.)
May 14, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho as an Affordable Solution"
What do you like best about Zoho CRM?

I love that Zoho is so affordable and gives me peace of mind knowing my contacts are living somewhere. I've utliized plug-ins in the past, such as Zapier, to help automate my marketing efforts.

What do you dislike about Zoho CRM?

It's not as intuitive or feature-rich as competitors, and the automated workflows could use some serious upgrades, as they are time-consuming. I would also like to see more gmail integrations, as we've considered moving some of our team to gmail and this is a big obstacle for us. We use Zoho for small event management, not overall customer relationship management, so I wish there was more integration with event management tools

What problems is Zoho CRM solving and how is that benefiting you?

We use Zoho for small event management, not overall customer relationship management. We've been able to keep event attendees separate from our customers, which has prevented a lot of headaches.

Mid Market (51-1000 emp.)
May 13, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great for notes and reminders!"
What do you like best about Zoho CRM?

I like that all my customer notes are in one place! I love the ability to set reminders for myself on tasks and calls to be completed regarding my customers. I also love the ease of navigation within the tool.

What do you dislike about Zoho CRM?

I dislike reporting, it feels clunky and more difficult to work with than it needs to be.

What problems is Zoho CRM solving and how is that benefiting you?

We're tracking all of our interactions with customers, past present and future. Huge benefits as far as remembering customer information, touch-points, dates, etc.

Small Business (50 or fewer emp.)
Apr 30, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Highly Worth It"
What do you like best about Zoho CRM?

When it comes to managing and organizing while using Zoho CRM, it is quite worth it and one I would recommend the setup.

What do you dislike about Zoho CRM?

I something do not like the company's logo, but I do not let it bother me; it may be neat if they do maybe a logo contest or such.

What problems is Zoho CRM solving and how is that benefiting you?

I was using it when it comes to organizing finals, which made it worth the usage and time along with the effort.

Small Business (50 or fewer emp.)
Apr 30, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM and Email"
What do you like best about Zoho CRM?

I have enjoy the free email client software and just started using crm.

What do you dislike about Zoho CRM?

Nothing. It's worked great with no problems.

What problems is Zoho CRM solving and how is that benefiting you?

Need for personal domain email for low budget

Small Business (50 or fewer emp.)
Apr 26, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good product but requires a lot of time and energy to implement"
What do you like best about Zoho CRM?

I started using Zoho about 8-10 years ago because I needed a place to store client information and notes. I liked that it was web-based and easy to get to when I needed to reference previous conversations with clients and other critical information.

What do you dislike about Zoho CRM?

It's a little overwhelming. We have Zoho CRM and many other Zoho modules but we've never really fully implemented everything.

What problems is Zoho CRM solving and how is that benefiting you?

Storing client info and notes.

Small Business (50 or fewer emp.)
Apr 13, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Cost effective, but not the best"
What do you like best about Zoho CRM?

Everything is fairly basic and easy to navigate through with Zoho. It’s not overly complicated, and even first time users will be able to find their way around pretty quickly.

What do you dislike about Zoho CRM?

Zoho is simple and can certainly get the job done, but it doesn’t have the same tools and customization options that other CRM systems offer.

What problems is Zoho CRM solving and how is that benefiting you?

Being able to log things within our accounts and leads makes tracking data much easier.

Small Business (50 or fewer emp.)
Apr 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho - CRM for small business"
What do you like best about Zoho CRM?

Zoho provides most of the needed features for tracking your customer, sales contacts, and business process.

What do you dislike about Zoho CRM?

Sometimes it's hard to find the option you want or understand the process flow. Need a way to bring up a hierarchy of business contacts at a single company. Would like a import function with LinkedIn. Features like constant contact for email marketing.

What problems is Zoho CRM solving and how is that benefiting you?

Coordinating the sales process and organizing a system to keep communications within our company is important. Adding notes about any contact points is important to keeping everyone informed.

Small Business (50 or fewer emp.)
Apr 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho Review"
What do you like best about Zoho CRM?

Zoho was very helpful at organizing all clients data.

What do you dislike about Zoho CRM?

I did not like how it would double up tasks that already were in there

What problems is Zoho CRM solving and how is that benefiting you?

Zoho is for company organizing with clients and billing and meal preference selection

Mid Market (51-1000 emp.)
Apr 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"It’s been challenging"
What do you like best about Zoho CRM?

As a user, I can see the potential in the customization of zoho. I’ve worked with two companies that implemented zoho, one from the ground up and my current employer who has had it in place for a while. It’s flexible and customizable and meets all our needs for sending and receiving sales documents and for keeping customer records and reviewing my sales.

What do you dislike about Zoho CRM?

Our crm has not scaled well with having 100+ employees.

What problems is Zoho CRM solving and how is that benefiting you?

It’s been mostly a streamlined experience using zoho. The biggest downfall is how slow it’s been, but I’m not an admin and couldn’t say how to fix it.

Mid Market (51-1000 emp.)
Mar 28, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great program for storing information"
What do you like best about Zoho CRM?

I like that I can store all of the information for all of my clients in one spot. It is easy to access and it’s great for communicating data.

What do you dislike about Zoho CRM?

I think some of the fonts used are hard to read sometimes.

What problems is Zoho CRM solving and how is that benefiting you?

It allows multiple people within a company to access the same records without any hassle

Small Business (50 or fewer emp.)
Mar 07, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good functionality for a basic CRM "
What do you like best about Zoho CRM?

I found Zoho CRM to be very customizable to meet the needs of the users. I was able to easily set and control the categories that my sales team was reporting on. I found it very user-friendly, and met all of our needs. The mobile app made it easy for our sales team to update their prospects on the fly after calls or meetings, so it was always up to date.

What do you dislike about Zoho CRM?

It was difficult for me to integrate with our e-mail service to pull in data for segmentation, otherwise I thought it was a great tool. .

What problems is Zoho CRM solving and how is that benefiting you?

Zoho was a good CRM tool for our basic needs - we just needed one central location to manage our sales contacts and pipeline. It standardized the reporting to upper management and made sure that we had a good sense of the upcoming sales prospects and continuity if a sales person left the company.

Small Business (50 or fewer emp.)
Mar 07, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho reports "
What do you like best about Zoho CRM?

Easy app, easy to use and get around with ease. Easy to read

What do you dislike about Zoho CRM?

Too many login verifications, could be easier

What problems is Zoho CRM solving and how is that benefiting you?

Keeping up with numbers

Small Business (50 or fewer emp.)
Mar 02, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great mail"
What do you like best about Zoho CRM?

I like that it is a third party app separate from other mail

What do you dislike about Zoho CRM?

Sometimes mail goes in wrong inbox which can be hard To locate

What problems is Zoho CRM solving and how is that benefiting you?

None

Small Business (50 or fewer emp.)
Feb 20, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use, set up, integrate"
What do you like best about Zoho CRM?

You do not need a software engineer to set up Zoho, input customer data and connect to marketing automation tools. Much easier than Salesforce, but less integrations if you need that. Good for smaller companies.

What do you dislike about Zoho CRM?

Not applicable. I liked everything for the small company size.

What problems is Zoho CRM solving and how is that benefiting you?

Include all customer data

Mid Market (51-1000 emp.)
Feb 14, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM for Business "
What do you like best about Zoho CRM?

Zoho is very simple and effective tool for sales team. Which will help us to evaluate the sale performance

What do you dislike about Zoho CRM?

email templates and sequencing is not properly working in it.

What problems is Zoho CRM solving and how is that benefiting you?

Zoho we are using it for sales and BI tool. Which is really helpful to forecast the sales which we are doing in it.

Mid Market (51-1000 emp.)
Feb 14, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Customizable CRM tool that adapts to a wide range of sales environments."
What do you like best about Zoho CRM?

High level of customization possible and able to be used in a variety of environments.

What do you dislike about Zoho CRM?

Customization interface was somewhat complex.

What problems is Zoho CRM solving and how is that benefiting you?

We are able to keep track of sales pipeline, measure results and target our activity to multiple focus areas to produce better results.

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