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EngageBay
4.6

( 216 )

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EngageBay Reviews & Product Details

EngageBay Overview
What is EngageBay?

EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools that are often only found on paid tiers from competitors. EngageBay offers custom forms, email sequences, web pop-ups, and a landing page builder.

Company EngageBay Inc.
Year founded 2017
Company size 51-200 employees
Headquarters Tracy, California, United States
Social Media
EngageBay Categories on Findstack
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Ask Questions about EngageBay
What EngageBay is best for?
How does EngageBay compare to Pipedrive?
What are the pros and cons of EngageBay?
EngageBay Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
EngageBay Pros and Cons
Pros
  • 'Robustย โ€˜free foreverโ€™ย plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
EngageBay Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
EngageBay Media
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EngageBay Screenshots
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EngageBay Homepage
EngageBay Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We donโ€™t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 25, 2025
EngageBay Logo
216 EngageBay Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jul 20, 2023
 Source
Overall Rating:
5.0
MM
Mariano M.
Founder
Share
"Easy to use"
What do you like best about EngageBay?

The most useful tools for managing contacts and communicating with them are at your fingertips.

What do you dislike about EngageBay?

the mobile app is sometimes slow at startup

What problems is EngageBay solving and how is that benefiting you?

Quick landing page creation and customer communication

Small Business (50 or fewer emp.)
Mar 21, 2023
 Source
Overall Rating:
5.0
MR
Marcin R.
Founder
Share
"First time using a CRM program, and EngageBay lets you do a lot for a good price."
What do you like best about EngageBay?

I love that you can create unlimited contacts and you could send 50,000 emails per month. But I could purchase additional emailing credits if I want to send even more emails. That is just one part of the All-in-one suite subscription. There are different modules that you can do a lot in, Marketing, Sales, Service, Livechat. Each module has a myriad number of features that you can implement in your own way that will meet your company's needs.

What do you dislike about EngageBay?

One thing I dislike about EngageBay is that the All-in-one suite does not actually include everything. There is a new really cool feature which allows you to track website activity, but it is an add-on. EngageBay charges extra for this feature.

What problems is EngageBay solving and how is that benefiting you?

EngageBay definitely has a good price for the All-in-one suite when compared to other CRM software. I was looking for a CRM program to be able to send and track emails, especially in mass amounts. EngageBay had that and much more as well.

Small Business (50 or fewer emp.)
Dec 21, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great product and service! I highly recommend it."
What do you like best about EngageBay?

That I can do everything on one platform.

What do you dislike about EngageBay?

There is nothing I dislike. I think everything is awesome!

What problems is EngageBay solving and how is that benefiting you?

Generating leads and managing customers.

Small Business (50 or fewer emp.)
Dec 06, 2022
 Source
Overall Rating:
5.0
Qaisar N. avatar
Qaisar N.
Executive Desktop Support Engineer
Share
"Sales Experience I Market strategy I Increase business"
What do you like best about EngageBay?

Ease to broadcast email marketing, Creating landing pages, and Dedicated Automation Tool, SMS Marketing

What do you dislike about EngageBay?

As we are newly started, so far, nothing is related to cons which i can mention here

What problems is EngageBay solving and how is that benefiting you?

Easy to approach the audience, Leads generation, Helped to create the dedicated designing tool "really love that." Generate the maximum business revenue

Small Business (50 or fewer emp.)
Nov 26, 2022
 Source
Overall Rating:
5.0
Bryan B. avatar
Bryan B.
Business Innovations Center Startup Advisor
Share
"I am glad I chose them"
What do you like best about EngageBay?

I am glad I chose Engagebay suite for my new business. My web design had difficulty setting up another product and this was much easier The tools for customer journeys were very intuitive and powerful. The price is right also.

What do you dislike about EngageBay?

Sometimes I get too many emails from their sales department. I have used CRM products that synch better with third party vendors. I am sure this is in the works.

What problems is EngageBay solving and how is that benefiting you?

I manage all my contacts that have subscribed on my website. These are populated automatically into Engagebay. I also ad and track direct contacts I make theou networking. This has been an easy process to setup and use.

Mid Market (51-1000 emp.)
Nov 23, 2022
 Source
Overall Rating:
5.0
SM
Sheikh M.
Digital Marketing Executive
Share
"CRM suite that meets our needs"
What do you like best about EngageBay?

Engagebay organizes and simplifies the most useful business marketing options. It is an excellent substitute for all of the other products on the market others are too expensive. EngageBay, on the other hand, is inexpensive, adaptable, and simple to use. We use it mostly for marketing and sales automation.

What do you dislike about EngageBay?

Some areas are cluttered, such as email sequences, but they are minimal. It is critical to improving dashboards that provide a holistic view of the organization.

What problems is EngageBay solving and how is that benefiting you?

Contact management, along with automation and workflows, is beneficial. The templates were also valuable to me in a way I hadn't expected. The email list I'm building with EngageBay is growing and extending my reach, which is my top priority.

Small Business (50 or fewer emp.)
Nov 21, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great value for all of our CRM needs"
What do you like best about EngageBay?

EngageBay is an excellent alternative to all the other CRM solutions on the market. It was an easy choice for us when we saw that the product had all the needed functionalities at a fraction of the competitor's price. It's a flexible, intuitive, and easy-to-use solution for marketing and sales. Especially the automation functions are excellent. I'm also very impressed with the customer service. They are quick to reply and fix problems.

What do you dislike about EngageBay?

The Service Bay still lacks some functionalities that we need, so we have to use an alternative solution for that at the moment. It would also be great to have better integration with social networks.

What problems is EngageBay solving and how is that benefiting you?

Market and sales automation (e-mail, sequences etc.), web forms, pop-ups, live chat, task management, appointment scheduling software and 360-degree customer view are popular functions for us. It helps us build stronger relationships with our customers and free up time with automated processes.

Mid Market (51-1000 emp.)
Nov 21, 2022
 Source
Overall Rating:
5.0
NT
Nkosinathi T.
Graphic Designer And Marketing
Share
"Email campaigns and newsletters"
What do you like best about EngageBay?

They have there own templates and its users frendly, they made it easy for me because that's what I use for our company Sisekelo, and we can share logging in details with 5 people

What do you dislike about EngageBay?

My dislike's when I am attaching big-size images, and I can't sometimes resize on engagebay

What problems is EngageBay solving and how is that benefiting you?

Company marketing and latest updates about the business you run

Small Business (50 or fewer emp.)
Nov 18, 2022
 Source
Overall Rating:
5.0
SC
Sachin C.
Director
Share
"Complete solution for all type & size of organizations"
What do you like best about EngageBay?

We get all the modules at one place, like Sales, Marketing & Service. No need to opt for separate solutions. The interface is very user-friendly, with all advanced functions

What do you dislike about EngageBay?

Pricing seems to be on a bit on the higher side, which can be improved upon for SMEs in the Basic version. The free version also gives a limited Contact limit of up to 250.

What problems is EngageBay solving and how is that benefiting you?

Helping to manage Sales, Service and Marketing in one place. It increased our Sales Rep and Manager's efficiency through easy reporting and analytics.

Small Business (50 or fewer emp.)
Nov 18, 2022
 Source
Overall Rating:
5.0
ZB
Zachary B.
Founder
Share
"Has every feature I need"
What do you like best about EngageBay?

I like that it has every feature I need and they actually work well together.

What do you dislike about EngageBay?

There are some small issues with the software like glitches but the support team is pretty helpful.

What problems is EngageBay solving and how is that benefiting you?

I use it mostly for landing pages and email automation but the CRM is also good for me as well.