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Zoho CRM Reviews & Product Details
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
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| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Compare Zoho CRM with other popular tools in the same category.
Zoho com is easy to use free CRM plan popular to track leads and manage contacts easily. It easy to integrate with G2 with single click. Provides excellent customer support with ease in implementation.
There is nothing downside in Zoho CRM to mention.
Zoho CRM helps businesses of all sizes build excellent customer relationships with a built-in AI sales assistant and other features like sales pipeline management, marketing automation, and much more.
Ease of use no programming knowledge required or needed, much of the interface is easy and quite simple to use. Reports are easy and lightning quick
Some things can only be customized by admin otherwise one of the better CRMs and at a fair price
Keeping track of clients, calls opportunities and emails
zoho CRM offers so many features including Versatility ease of navigation and also zoho CRM has mobile apps for android and ios to access it from anywhere. zoho CRM is affordable to small start ups and businesses automation tools in the platform is a great way to streamline processes and save the time also the reporting time are good way of tracking performance
some of the features like reporting and customisation are advanced and can be challenging sometimes. eventhough it has intuitive interface it may require initial learning to grasp the grasp the functionalities and and maximize its potential
zoho crm is helping in the streamlining the sales, marketing, and customer support processes, automating tasks, and eliminating manual data entry.
zoho CRM provides all-in-one solutions for our business to streamline our operations
Not much about.Maximum it works as needed
Handling Leads, assigning to consultants, payment tracking, documentation
Zoho CRM is very pocket friendly in tariff and as well other Zoho Apps. It comes with Deals, Offers, Leads, Insights, and much more. It was a pleasant experience and great learning during the integration. Firstly, we made an SoW and MVP (Minimum Viable Product) in trial license to understand the proof of concept. Later, we added Zoho in Enterprise Application Azure AD, then we finally got to connect our Zoho CRM. It was used by SAML Authentication, which is friendly and secure.
In our case, our most important feature is translation, which is available on and above the Enterprise plan, which leads us to take the high-value program for translation only, while we preferred to be in Professional plan, but had to move on.
Our CRM is integrated with Leadfeeder and we are also adding data manually wherever required, to maintain a customer base with segregation with categorization. Overall, the experience is good and integration is also more focused on App Gallery available in the Zoho marketplace.
I have been involving Zoho CRM for a long time and it's been an extraordinary encounter. I'm really content with the portable application and the adaptability of set up and utilize is brilliant.
Cons The main issue is getting project workers to utilize new programming and their capacity to try and utilize it. They are not generally the most joyful to have a go at a new thing so it took a work to get them ready for it.
Managing records, invoices, and credentials for websites. It is most inexpensive and relatively easy CRM to keep records of website and client management. I like that it exports details in CSF
Good for checking clients info, you can get documents and share project status
Sometimes The login is really difficult, OneAuth is required
I haven't experienced any issue with CRM , it's pretty good
Zoho CRM helps me do my job even better. It has all the tools I need.
I've used the product for a year and I don't have any problems so far.
It helps me manage my list of tasks everyday and the automated email templates makes my work easier and quicker.
zoho crm is best for customer relation managmnet.
Nothing bad all features and functionality are awesome and cheap in cost.
solving human reduce efforts and benfit in optimsing work and tasks.
The interface is easy to learn and navigate. Lead tracker is simple to set up. Not as complex as most CRM's out there. Easy to understand and learn and great for newbies.
Hard to get help from customer support but there are tons of youtube videos that answered any questions I had.
Email Marketing has improved since using Zoho. Easily track which emails get opened, clicked and which ones don't make coming up with an email marketing strategy flawless.