Best Help Desk Software for Small Businesses

Products within the broader category of Help Desk have a lot in common and are aimed at solving business challenges for companies of various sizes. Yet, there are notable differences in the setup, features, pricing, customer support for small businesses compared to larger enterprises. Therefore, it's crucial to guide SMEs towards the suitable Small Business Help Desk Software options that cater to their specific requirements.
Filter result (26)
Freshdesk logo
Freshdesk
4.4
(3,051)
Free plan available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk
Freshdesk Contact Center logo
Freshdesk Contact Center
4.1
(133)
Free plan available
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s custo... Learn more about Freshdesk Contact...
Help Scout logo
Help Scout
4.4
(401)
Starting at $25.00/month
Help Scout gives growing businesses everything they need to deliver world class customer support in on... Learn more about Help Scout
HubSpot Service Hub logo
HubSpot Service Hub
4.4
(2,172)
Starting at $50.00/month
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with com... Learn more about HubSpot Service Hub
Zendesk Support Suite logo
Zendesk Support Suite
4.3
(5,770)
Starting at $49.00/month
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of custome... Learn more about Zendesk Support S...
Zoho Desk logo
Zoho Desk
4.4
(5,205)
Starting at $20.00/month
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk
Gorgias logo
Gorgias
4.6
(504)
Starting at $10.00/month
Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias
Supportbench logo
Supportbench
4.9
(80)
SupportBench is a customer support and service management platform that provides businesses with tools... Learn more about Supportbench
Freshchat logo
Freshchat
4.5
(306)
Free plan available
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anch... Learn more about Freshchat
EngageBay logo
EngageBay
4.6
(216)
Free plan available
EngageBay is a CRM platform that helps companies streamline their customer relationship management usi... Learn more about EngageBay
Front logo
Front
4.7
(2,019)
Starting at $19.00/month
Front is a customer communication hub that features a highly lauded modern interface inspired by email... Learn more about Front
Tidio logo
Tidio
4.7
(1,413)
Free plan available
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The p... Learn more about Tidio
Acquire.io logo
Acquire.io
4.2
(43)
Starting at $500.00/month
Acquire.io is a unified customer service platform that provides all your digital channels—including vi... Learn more about Acquire.io
Agile CRM logo
Agile CRM
4.0
(344)
Free plan available
Agile CRM is a popular customer relationship platform that was built for small to medium sized organiz... Learn more about Agile CRM
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Appy Pie logo
Appy Pie
4.7
(1,326)
Starting at $16.00/month
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding kn... Learn more about Appy Pie
Chat2Desk logo
Chat2Desk
Free plan available
Chat2Desk is a messaging platform for customer support and sales. It is ideal for support, marketing, ... Learn more about Chat2Desk
ClickDesk logo
ClickDesk
3.8
(47)
Free plan available
ClickDesk is a cloud-based,  live support solution designed for customer service teams. It allows user... Learn more about ClickDesk
Gold-Vision logo
Gold-Vision
4.5
(4)
Starting at $32.50/seat/month
For an all-in-one, complete CRM, marketing automation, and customer service solution, check out GreenR... Learn more about Gold-Vision
HelpCrunch logo
HelpCrunch
4.7
(204)
Starting at $15.00/month
HelpCrunch is a top-rated customer communication platform built especially for support teams and marke... Learn more about HelpCrunch
Helpshift logo
Helpshift
4.3
(379)
Free plan available
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve ... Learn more about Helpshift
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