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EngageBay Reviews & Product Details
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools that are often only found on paid tiers from competitors. EngageBay offers custom forms, email sequences, web pop-ups, and a landing page builder.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
EngageBay Pros and Cons
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
Compare EngageBay with other popular tools in the same category.
It has a lot of features. Almost all of the features work as I expect it to. When you visit their site it says it is a complete platform and honestly, you will only need 3 to 4 more features and you can really say it is a complete platform where you can do your business. Anyway, there are a decent number of working features that prove really useful.
Not all of the features work as I expect it to. I think it is just fair that I will give them a chance to improve the product since they are fairly new compared to others. I can also see that they are working fast on improvements and upgrades
Having to do almost all the processes we need to do under one platform. Especially considering that it is more affordable than similar software with as many features. I am not really expecting much when I tested it. But, I am really glad it works so well despite the low pricing.
I really like the idea that Digital Marketing, sales and service feature is combined into one platform and even powered by automation. The system enabled you to create a full cycle automation that can cover Marketing, Sales and Service and connect each one. The team that handles EngageBay is really accommodating and takes user opinion seriously to improve personal experience.
I am not really sure what I do not like I think more native integrations are needed. More support documentations are also needed. The youtube videos are good but it will be better to have a page containing the contents and properly sorted for ease of use.
We were able to use one system for all of our Digital marketing needs. Not only that, it gave us the ability to automate our digital marketing but sales and service as well and even make all the platform connect with one another. It also integrate easily with some of our essential tool whether be it native integration or via Zapier. The tool is really great. Above all, we were able to get all these features in a very affordable price.
It has all the feature I need to do the campaign I designed. It has email automation, Landing pages that I can customize on a code level. It has Inline and pop-up forms. I can manage my social media and so many more. What I like above all is the fact that I can talk to the team if there are certain features that can be added in the system. As long as it is feasible, they welcome it.
There are certain features that cease to work from time to time. It doesn't impact much of my campaign but it will be good to keep the tool working. In fairness to the EngageBay team, they fix things fast. But, I really prefer to encounter less problem or none at all
I am able to do all the things I need in one platform. It really makes monitoring maintenance, strategy development a lot easier. We do not have to learn a lot of tools and if there issues, we simply have to contact one support and they can cover all issues internal to the system. It is really convenient that way.
The tool is a complete software that covers everything I need. From Marketing, Sales and even service. It is easy to use and understand and has a lot of features that are really very useful to me. I am just glad I do not have to pay for several tools and use them together. Instead, I was able to find this tool and effectively implement the strategy we designed.
It is lacking some features I need which they said they will be setting up in the future anyway. Also, I experience a bit of technical problem almost every time an update is implemented. which they fix really fast. But, I think it will be better to put a solution in place to prevent those issues from happening. Prevention is always better than cure
We were able to implement an inexpensive solution that covers all our needs as a company. Like Marketing, Sales, and service. The number of features in the system is a lot for something in this price range. We were also able to get some modifications in the system done. The Dev team is very welcoming of our ideas.
The system is really easy to use for someone who is new to this kind of system. The platform also has a lot of features that are useful to me. Before I really thought I need to get a combination of tools. So far this one is good enough for me. The support team is really friendly and willing to accept suggestions just to improve my experience.
Does not have enough support articles and videos yet. There are also a few features that maybe useful to me like schduling a post. I think they considered it when I made the suggestion. But, I will still wait when it is fully implemented. I also experienced a few bugs when I got started.
It was able to enhance our online presence. Especially considering that we are new in using this kind of tool. We were able to make use of our social media accounts like Twitter, Facebook, and Instagram. We were able to send email campaigns which made conversions since we were able to closely monitor lead activities. It is really good all-in-all.
The product has really good features at the moment. The potential it shows is even greater. Above all, the team, support and developers are listening to what I say and seriously takes my suggestions into consideration.
There are still a few bugs I guess. But, the system changes fast. I see some parts that need improvement.
The system can connect Marketing, Sales, and service. I think that is great because it is not only automating Marketing but the entire business process as a whole.
The ability to create landing pages and import URLs makes it so easy to create funnels. I love how the email marketing automation and funnel builders are all in one place.
nothing really. I love that they are adding more integrations and landing page templates.
Creating funnels fast and connecting them to an email auto-responder.
Simplicity of creating marketing communications using one single platform.
SMS Marketing should have been taken care off.
I could save on a lot of time and energy otherwise required to run mailer campaigns.
It has an advance tools that we may need in our online business.
Since it's a new software, there are still room for improvement.
So far so good. It works well for me.
It's user friendly and ever since I started using it, it lightened my workload. Amazing!
The e-mail under sales is fast, but it seems that many options are missing
It lightened the workload and increased productivity